EMEA Customer Success Manager - Hybrid/Remote (Amsterdam)

Spectrum Equity; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lucid Software, a leader in AI-driven work acceleration, is hiring a Customer Success Manager in Amsterdam. You will manage a portfolio of strategic accounts, driving adoption of the Lucid Suite and aligning outcomes with customer goals in a hybrid work setting.

You will partner with Professional Services, advocate for customers, and collaborate with GTM to optimize processes, ensuring high satisfaction and ongoing value delivery.

Qualifications

• Bachelor's degree with strong academic performance.
• At least 2 years experience in CX, Consulting, or similar customer-facing roles.
• Technical background or strong technical aptitude to become Lucid Suite expert.
• Excellent organizational skills with ability to manage multiple priorities.
• Strong written and verbal communication, including presenting to non-technical audiences.
• Proficient with tools to manage customer relationships and ensure business continuity.
• Fluent in English; professionally fluent in Nordic languages.

Responsibilities

• Develop understanding of the Lucid Suite and integrate it into customer workflows across use cases.
• Create strategies to drive ongoing adoption of the Lucid Suite.
• Build and strengthen relationships with key contacts from contributors to executives.
• Partner with Professional Services to drive adoption through change management and campaigns.
• Manage a portfolio of accounts and coordinate multiple workstreams.
• Conduct regular business reviews to ensure customer satisfaction and prioritize needs.
• Be the primary contact for key customers and address their questions promptly.
• Lead cross-functional initiatives to improve customer experience and loyalty.
• Collaborate with account teams to enhance internal processes and maximize value.
• Perform other duties as needed

Skills

CX experience

Account management

Communication skills

Technical aptitude

English fluency

Nordic languages

Education

Bachelor's degree

Tools

CRM software

Job description

Lucid Software, a leader in AI-driven work acceleration, is hiring a Customer Success Manager in Amsterdam. You will manage a portfolio of strategic accounts, driving adoption of the Lucid Suite and aligning outcomes with customer goals in a hybrid work setting.

You will partner with Professional Services, advocate for customers, and collaborate with GTM to optimize processes, ensuring high satisfaction and ongoing value delivery.