EMEA Customer Success Manager — Hybrid (Amsterdam)

Lucid Software; Amsterdam; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Lucid Software, a leader in visual collaboration, is seeking a Customer Success Manager to guide a portfolio of strategic accounts. You will drive product adoption, manage relationships from individual contributors to executives, and partner with services to boost adoption and outcomes.

The role requires a Bachelor's degree, 2+ years in CX or related roles, and strong presentation skills. Hybrid work in Amsterdam (2 days in office, Tue/Thu).

Qualifications

• Bachelor's degree with strong academic performance.
• At least 2 years experience in CX, Consulting, or similar customer-facing roles.
• Technical background or strong technical aptitude with a desire to become Lucid Suite expert.
• Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail.
• Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences.
• Proficient in using various tools to manage customer relationships and ensure business continuity.
• Demonstrated ability to work independently and lead initiatives.
• Must be able to work in the EMEA HQ in Amsterdam, Netherlands (Hybrid work - 2 days in office, Tuesdays & Thursdays)

Responsibilities

• Develop a strong understanding of the Lucid Suite and demonstrate its integration into customer workflows across use cases.
• Create and implement strategies to help companies continually adopt the Lucid Suite to meet objectives.
• Build and strengthen relationships with key contacts from individual contributors to executives.
• Partner with Professional Services to drive adoption using change management and awareness campaigns.
• Effectively manage a portfolio of accounts and prioritize engagement based on need.
• Conduct regular business reviews to ensure customer satisfaction and ongoing adoption.
• Act as the primary contact for key customers and address questions promptly.
• Lead cross-functional initiatives to enhance the customer experience and loyalty.
• Collaborate with account teams to improve internal processes and ensure maximum value from Lucid Suite.
• Perform other duties as needed

Skills

CX experience

Communication

Organizational skills

Multi-tasking

Public speaking

Independent working

Education

Bachelor's degree

Tools

CRM tools

Job description

Lucid Software, a leader in visual collaboration, is seeking a Customer Success Manager to guide a portfolio of strategic accounts. You will drive product adoption, manage relationships from individual contributors to executives, and partner with services to boost adoption and outcomes.

The role requires a Bachelor's degree, 2+ years in CX or related roles, and strong presentation skills. Hybrid work in Amsterdam (2 days in office, Tue/Thu).