Energy SaaS Customer Success Specialist

Granular; Netherlands; A distancia; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first

All-hands meetings

30 days' holiday

Wellbeing support

Equity (BSPCE/EMI)

Impact on climate product growth

Descripción de la vacante

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. We provide a SaaS platform helping utilities, energy suppliers and corporates manage energy certificate portfolios and hourly tariffs across Europe.

This role is 100% remote across Western and Central-West Europe. You will manage a portfolio of existing customers, onboard new ones, drive adoption, and support renewals and upsell with the Commercial team.

Formación

• 2 to 4 years' experience in a B2B or enterprise customer-facing role.
• Energy sector experience with utilities or energy suppliers.
• Strong communication and empathy for difficult conversations.
• Analytical mindset with data analysis in Excel (XLOOKUP, pivot tables).
• Highly organised with prioritisation and follow-through across timelines.
• Fluent English.

Responsabilidades

• Act as primary contact for your accounts, handling day-to-day requests and first-level support on platform usage, data and API questions.
• Contribute to Knowledge Base articles, FAQs and onboarding guides, product training.
• Keep account records up to date in HubSpot and Notion, flagging risks early.
• Prepare QBRs that show the value customers get from the platform.
• Coordinate with Technical Solutions, Product and Sales, and voice the customer's voice into roadmap discussions.
• Support renewals and spot upsell opportunities with the Commercial team.

Conocimientos

Customer-facing experience

Excellent communication

Data analysis in Excel

Organised and proactive

Fluent English

Energy sector familiarity

Herramientas

HubSpot

Notion

Descripción del empleo

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. We provide a SaaS platform helping utilities, energy suppliers and corporates manage energy certificate portfolios and hourly tariffs across Europe.

This role is 100% remote across Western and Central-West Europe. You will manage a portfolio of existing customers, onboard new ones, drive adoption, and support renewals and upsell with the Commercial team.