Remote Energy Customer Success Associate

Granular Energy; Amsterdam; Remote; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Remote-first

London office access

All-hands retreats

30 days holiday

Health & wellbeing

Equity

Impactful climate product

Job summary

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. The role focuses on day-to-day account management for a portfolio of European customers, handling questions, on-boarding, and enabling renewals and upsell with the commercial team.

You will maintain health of accounts, contribute to knowledge resources, and coordinate with Product, Sales, and Technical Solutions to represent customer needs in the roadmap.

Qualifications

• 2 to 4 years' experience in a B2B or enterprise customer-facing role
• Energy sector experience, e.g. utility, energy supplier, trading house, energy software
• Strong communication skills and empathy for difficult conversations
• Analytical mindset; data analysis in Excel (XLOOKUP, pivot tables) or similar
• Highly organised with prioritisation and follow-through
• Fluent English

Responsibilities

• Act as primary contact for accounts; handle day-to-day requests and first-level platform, data and API questions
• Contribute to knowledge base, FAQs and onboarding guides, product training
• Keep account records in HubSpot and Notion; flag risks early
• Prepare QBRs showing platform value to customers
• Coordinate with Technical Solutions, Product and Sales; bring customer voice into roadmap discussions
• Support renewals and spot upsell opportunities with Commercial team

Skills

B2B customer-facing

Energy sector experience

Communication

Data analysis (Excel)

Highly organised

Fluent English

Job description

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. The role focuses on day-to-day account management for a portfolio of European customers, handling questions, on-boarding, and enabling renewals and upsell with the commercial team.

You will maintain health of accounts, contribute to knowledge resources, and coordinate with Product, Sales, and Technical Solutions to represent customer needs in the roadmap.