Duty Manager Internship: Hotel Ops & Guest Experience

Minor Hotels Europe & Americas; Amsterdam; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

Training by Minor Hotels University

Refer-a-friend bonus

Employee hotel rates

Welcome at Work: stay, dine and sleep

Team events and trips

Global career growth

Job summary

nhow Amsterdam RAI is offering a summer 2026 internship in Duty Management. You will train across departments and, after onboarding, assume the Manager on Duty role, greeting guests and handling questions and emergencies.

You are enrolled in a Bachelor's or Master's in Hospitality or have at least 1 year in a guest-facing hotel role; at least 6 months availability, strong service, and command of English (Dutch a plus).

Qualifications

• You are currently enrolled for Bachelor's or Master's in Hospitality or any other relevant study.
• If not you must have worked at a hotel for a minimum of 1 year at a guest facing role.

Responsibilities

• You will become familiar with all facets of the hotel industry and train in all departments before assuming duties.
• After onboarding you will independently fulfill the role of Manager on Duty and be the first contact for guests.
• You will assist guests with questions, comments, and complaints and support other departments during peak times or emergencies.
• You will handle calamities and emergencies such as fire alarms or sick guests, ensuring smooth operations.

Skills

English proficiency

Dutch beneficial

Education

Bachelor's or Master's in Hospitality

Job description

nhow Amsterdam RAI is offering a summer 2026 internship in Duty Management. You will train across departments and, after onboarding, assume the Manager on Duty role, greeting guests and handling questions and emergencies.

You are enrolled in a Bachelor's or Master's in Hospitality or have at least 1 year in a guest-facing hotel role; at least 6 months availability, strong service, and command of English (Dutch a plus).