Internship Duty Management - nhow Amsterdam RAI - Feb. 27

Minor Hotels Europe and Americas; Amsterdam; On-site; EUR 7,800 - 10,000; Full time

Benefits offered by this job

Monthly salary €750 gross

Training via Minor Hotels University

Refer-a-friend bonus €500

Employee rates at hotels worldwide

Dine & stay at own hotel for 2

Team events & travel

Career growth opportunities

Job summary

Minor Hotels Europe & Americas offers an internship at nhow Amsterdam RAI in Amsterdam, focusing on Duty Management within a vibrant, international hotel environment. You will rotate through departments, becoming proficient in guest relations and hotel operations while supporting a dynamic team.

The program emphasizes service excellence, language skills, and hands-on experience in managing guest inquiries, incidents, and daily hotel activities, paving the way for a professional hospitality

Qualifications

• Bachelor's or Master's in Hospitality or a relevant study.
• 1 year guest-facing hotel experience preferred.
• Available for a minimum of 6 months.
• Eagerness to learn how a large international hotel runs.
• Flexible but decisive when needed.
• Service-oriented with excellent English; Dutch a benefit.

Responsibilities

• Train across departments before taking on duties; act as Manager on Duty.
• Be first contact for guests and assist with questions, comments, and complaints.
• Assist other departments when needed.
• Handle emergencies and incidents such as fire alarms and sick guests.

Skills

Customer service

Problem solving

Teamwork

English fluency

Flexibility

Independent work

Education

Hospitality degree

Job description

Are you the Intern Duty Management who embraces service with a twist, has a passion for hospitality, and enjoys the forward culture of nhow Amsterdam RAI?

social hub. design hotel. the place to be.

nhow Amsterdam RAI is a new social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base.

What's in it for you (spoiler: a lot!)

• Compensation of € 750 gross per month for all your hard work, based on full-time hours;
• Free online & offline training organized by our own Minor Hotels University Northern Europe;
• Refer-a-friend bonus (500 EUR);
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide.

What part will you play in creating the unforgettable?

During this internship you will become familiar with all facets of the hotel industry. First, you will be getting trained in all the departments before you can assume your duties. After that, you independently fulfil the role of Manager on Duty. You are the first contact for guests. You assist guests with questions, comments, and complaints and, if necessary, you assist other departments whenever it is needed most. You will be also dealing with calamities and any other emergencies such as fire alarms, sick guests, and similar.

You know the hotel, your colleagues, and the guests like no other. As a result, your knowledge and skills in the field of Hotel Management are developed quickly and you will be fully prepared for your career as a young professional in the hospitality industry.

What makes you the perfect fit for this bold journey?

• You are currently enrolled for Bachelor's or Master's in Hospitality or any other relevant study;
• If not, you must have worked at a hotel for a minimum of 1 year at a guest facing role such as reception or food & beverage;
• You are available for a minimum of 6 months;
• You are eager to learn and develop in understanding how a large international hotel runs;
• You are flexible but you also stand firm whenever it is needed;
• You are service-oriented, you dare to make decisions and you have an excellent command of the English language. Dutch is a strong benefit;
• You can work independently, but you also enjoy working in a team;
• You are a problem-solver, can act decisively, and you can think of solutions instead of problems.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.