Duty Management Intern — Hotel Operations Leader (Amsterdam)

Hesperia group; Amsterdam; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

€750 gross per month

Employee rates from €36 per night

Friends & Family discounts up to 25%

€500 Refer-a-Friend bonus

30% discount at restaurants and bars

Training courses via Minor Hotels Uni

Team events and celebrations

Job summary

NH Hotels & Resorts in Amsterdam is offering a Duty Management Intern role to gain hands‑on experience across hotel operations. You will support multiple departments and interact with guests to ensure smooth service and issue resolution.

The position emphasizes leadership development, problem solving, and a proactive, organized approach in a dynamic hospitality environment. English proficiency is required; other languages are a plus.

Qualifications

• Pursuing a degree in Hospitality, Hotel Management, or Tourism.
• Available for at least 4 months, 5 days per week.
• Available to start late September or early October 2026.
• Strong communication and guest service skills.
• Proactive, organized, and solution-oriented.

Responsibilities

• Support the daily operation of the hotel across multiple departments.
• Assist with guest relations and help handle guest feedback and complaints.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and Maintenance teams to ensure a smooth operation.
• Conduct operational checks and support quality and brand standards throughout the hotel.
• Assist with VIP arrivals and ensure special requests are handled with care.
• Support reporting, administrative tasks, and operational follow-up.
• Contribute to hotel projects and continuous improvement initiatives.
• Help create memorable guest experiences by delivering excellent hospitality and service.

Skills

Communication skills

Guest service

Problem solving

Team collaboration

Organizational skills

Education

Hospitality/Hotel Management/Tourism degree

Job description

NH Hotels & Resorts in Amsterdam is offering a Duty Management Intern role to gain hands‑on experience across hotel operations. You will support multiple departments and interact with guests to ensure smooth service and issue resolution.

The position emphasizes leadership development, problem solving, and a proactive, organized approach in a dynamic hospitality environment. English proficiency is required; other languages are a plus.