Duty Manager (F/M/X)

Swissôtel Hotels & Resorts; Amsterdam; On-site; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary in line with CAO

25 vacation days per year

Travel allowance up to €150/month

Accor Learn & Develop platform access

Staff events and discount rates

Job summary

Swissôtel Amsterdam is seeking a Duty Manager to oversee daily hotel operations, ensure exceptional guest service, and lead the Front Office team to uphold the highest standards.

You will supervise staff on shifts, liaise with departments, conduct daily rounds, handle inquiries and complaints, and ensure health and safety compliance while coaching junior colleagues and reporting on performance.

Qualifications

• Experience in a premium hotel or luxury segment.
• Proven leadership and team motivation abilities.
• Excellent guest service and conflict-resolution skills.
• Good budgeting and financial awareness for hotel operations.
• Knowledge of health and safety regulations and procedures.

Responsibilities

• Manage and supervise staff during shifts, providing guidance, support, and motivation.
• Supervise Front Office for check-in/check-out, guest satisfaction, and adherence to brand standards.
• Coordinate with other departments to ensure smooth operations and timely service delivery.
• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards.
• Handle customer inquiries, complaints, and special requests promptly and professionally.
• Monitor and maintain health and safety standards, ensuring compliance with local regulations.
• Respond to and resolve emergency situations as they arise.
• Support training, coaching, and mentoring of junior staff members.
• Prepare and submit reports on daily operations, incidents, and staff performance.

Skills

Leadership

Customer service

Problem solving

Organisational skills

Time management

English fluency

Budgeting understanding

Health and safety knowledge

Ability to work under pressure

Education

HBO/WO in Hospitality Management or Business Administration

Tools

Opera/Opera Cloud

Job description

Company Description

Life is a journey. Live it well. Conveniently located where travelers want to be, Swissôtel Hotels & Resorts provides guests with the opportunity to stay in the heart of top locations worldwide, where they confidently explore the very greatest each destination has to offer. The brand remains true to its roots, successfully combining genuine Swiss hospitality with intelligent design and local flair. With social responsibility at the forefront and a genuine commitment to positively impact the destination it calls home, every Swissôtel upholds industry‑leading sustainability standards. This all comes together to provide guests with a peace of mind that is authentically Swiss. Thanks to our luxurious 114 rooms & suites, authentic service, and location, Swissôtel Amsterdam has been part of the luxury segment of the international hotel chain Accor Hotels for 9 years. The four‑star boutique hotel is located in the vibrant heart of Amsterdam, ensuring that both business and leisure guests use our hotel as the perfect base for their stay.

Job Description

We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and lead our staff to maintain the highest standards of quality and efficiency.

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
• Supervise and support the Front Office team, ensuring efficient check‑in/check‑out, guest satisfaction, and adherence to brand standards
• Liaise with other departments to ensure smooth operations and timely service delivery
• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
• Handle customer inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain health and safety standards, ensuring compliance with local regulations
• Respond to and resolve emergency situations as they arise
• Support training, coaching, and mentoring of junior staff members
• Prepare and submit reports on daily operations, incidents, and staff performance

Qualifications

• Proven experience in a similar role, preferably within the premium hotel industry
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Proficient in problem‑solving and conflict resolution
• Strong organisational and time‑management skills
• Ability to work under pressure and make decisive decisions in fast‑paced environments
• Good understanding of budgeting and financial management principles
• Thorough knowledge of health and safety regulations and operational procedures
• Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
• HBO/WO education in Hospitality Management, Business Administration, or related field (preferred)
• Valid BHV certification or willingness to acquire it
• Fluency in English; knowledge of Dutch or other languages is advantageous
• Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays

Additional Information

• Work within a highly motivated and enthusiastic team at one of the best‑operating hotels in Amsterdam
• Receive a competitive salary in line with the CAO (varying based on experience)
• Opportunity to expand your earnings with our uncapped incentive program based on your up‑selling and walk‑in sales
• 8% gross holiday allowance (accrued monthly), paid out in May every year
• 25 vacation days per calendar year on a full‑time basis
• Travel allowance of maximum €150 per month
• Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
• Refer a friend system that gets you €200 per referral after their probation period; paid out next month
• Enjoy yearly staff parties and team‑building activities to support team cohesion
• Access to a great Learning & Development e‑learning platform offered by Accor "Learn your Way" and other courses to boost your career/education offered through Accor Academy
• For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world
• Grow your career with Accor, one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development