Duty Manager (F/M/X)

Hotelprofessionals - Swissotel Amsterdam; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

8% gross holiday allowance

25 vacation days

Travel allowance up to €150 per month

Employee discount program

Referral bonus of €200

Yearly staff parties

Access to development e-learning platform

Anniversary voucher for 2 complimentary nights at any Swissôtel

Learning & Development

Anniversary voucher

Career growth with Accor

Job summary

A luxury hotel chain in Amsterdam seeks a highly motivated Duty Manager. In this role, you'll oversee daily operations while ensuring exceptional guest service. Ideal candidates should have strong leadership skills, proven experience in premium hotel management, and excellent problem-solving abilities. The position offers a competitive salary, opportunities for professional development, and various perks, including vacation days and employee discounts.

Qualifications

• Proven experience in a similar role within the premium hotel industry.
• Strong leadership skills able to motivate and guide diverse team.
• Excellent customer service skills with passion for guest experiences.
• Ability to work under pressure in fast-paced environments.
• Proficient in problem solving and conflict resolution
• Strong organisation and time management
• Ability to work under pressure and make decisive decisions
• Good budgeting and financial management understanding
• Thorough knowledge of health and safety regulations and procedures
• Proficiency in computer systems; Opera experience is an advantage
• HBO/WO education in Hospitality Management or related field preferred
• BHV certification or willingness to acquire it
• Fluency in English; Dutch knowledge advantageous
• Flexibility to work varying shifts, including evenings, weekends, and holidays

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Manage staff during shifts, providing guidance and support.
• Liaise between departments for smooth service delivery.
• Monitor cleanliness and service standards throughout the hotel.
• Perform hotel rounds to monitor cleanliness and standards
• Handle inquiries, complaints, and special requests promptly
• Monitor health and safety compliance with regulations
• Respond to emergencies and support training of junior staff
• Prepare reports on daily operations and staff performance

Skills

Leadership skills

Customer service

Problem-solving

Organisational skills

Conflict resolution

Fluency in English

Health and safety

Opera/Opera Cloud

English fluency

Multilingual helpful

Shift planning

Education

HBO/WO education in Hospitality Management or Business Administration

BHv certification preferred

Tools

Opera Cloud

Job description

Life is a journey. Live it well.

Conveniently located where travelers want to be, Swissôtel Hotels & Resorts provides guests with the opportunity to stay in the heart of top locations worldwide, where they confidently explore the very greatest each destination has to offer. The brand remains true to its roots, successfully combining genuine Swiss hospitality with intelligent design and local flair. With social responsibility at the forefront and a genuine commitment to positively impact the destination it calls home, every Swissôtel upholds industry‑leading sustainability standards. This all comes together to provide guests with a peace of mind that is authentically Swiss.

Thanks to our luxurious 114 rooms & suites, authentic service and location – Swissôtel Amsterdam has been part of the luxury segment of the international hotel chain Accor Hotels for 9 years. The four‑star boutique hotel is located in the vibrant heart of Amsterdam, which ensures that both business and leisure guests use our hotel as the perfect base for their stay.

We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
• Supervise and support the Front Office team, ensuring efficient check‑in/check‑out, guest satisfaction, and adherence to brand standards
• Liaise with other departments to ensure smooth operations and timely service delivery
• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
• Handle customer inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain health and safety standards, ensuring compliance with local regulations
• Respond to and resolve emergency situations as they arise
• Support training, coaching, and mentoring of junior staff members
• Prepare and submit reports on daily operations, incidents, and staff performance

Your profile:

• Proven experience in a similar role, preferably within the premium hotel industry
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Proficient in problem‑solving and conflict resolution
• Strong organisational and time management skills
• Ability to work under pressure and make decisive decisions in fast‑paced environments
• Good understanding of budgeting and financial management principles
• Thorough knowledge of health and safety regulations and operational procedures
• Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
• HBO/WO education in Hospitality Management, Business Administration, or related field (preferred)
• Valid BHV certification or willingness to acquire it
• Fluency in English; knowledge of Dutch or other languages is advantageous
• Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays

Why Swissôtel?

• Work within a highly motivated and enthusiastic team at one of the best‑operating hotels in Amsterdam
• Receive a competitive salary in line with the CAO (varying based on experience)
• Opportunity to expand your earnings with our uncapped incentive program based on your up‑selling and walk‑in sales
• 8% gross holiday allowance (accrued monthly), paid out in May every year
• 25 vacation days per calendar year on a full‑time basis
• Travel allowance of maximum €150 per month
• Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
• Refer a friend system that gets you 200€ per referral after their probation period; paid out next month
• Enjoy yearly staff parties and team‑building activities to support team cohesion
• Access to a great Learning & Development e‑learning platform offered by Accor "Learn your Way" and other courses to boost your career/education offered through Accor Academy
• For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world
• Grow your career with Accor, one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development