Executive Housekeeper

Sofitel; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Bonus plan

Travel cost arrangements

25 holiday days per year

Discounts at Sofitel/5-star hotels in/

CSR initiatives

Training programs

Overnight stay after onboarding

Be Balanced program

Job summary

Sofitel Legend The Grand Amsterdam is seeking an Executive Housekeeper to lead the Housekeeping department and uphold the five-star standard of luxury, cleanliness and comfort. You will report to the Director of Operations and contribute to the hotel’s overall strategy.

The role involves managing the team, payroll and external partners, ensuring flawless daily operations and adherence to health, safety and sustainability standards in a premier Amsterdam property.

Qualifications

• Proven experience leading a Housekeeping team in a luxury or five-star hotel.
• Strong leadership to coach and develop a diverse team.
• Experience managing payroll and budgeting in hotel ops.
• Cost control and labour productivity focus.
• Familiarity with LQA or similar luxury standards preferred.
• Fluent in English; Dutch is a plus.

Responsibilities

• Lead, coach and develop the Housekeeping team to maintain luxury service.
• Manage payroll costs and operational expenses while upholding quality standards.
• Collaborate with external partners, contractors and service providers.
• Maintain quality standards per LQA and brand expectations.
• Conduct inspections and follow up on quality improvements and guest feedback.
• Oversee budgets, inventory, supplies and uniforms.
• Coordinate with other departments to enhance guest experience.
• Ensure compliance with health, safety, hygiene and sustainability standards.

Skills

Leadership

Housekeeping mgmt

Payroll mgmt

Budgeting

LQA standards

External partners

Attention to detail

English fluent

Dutch language

Job description

What are you going to do in this position?

We are seeking an experienced and inspiring Executive Housekeeper to lead our Housekeeping department and ensure our hotel continues to deliver the highest standards of luxury, cleanliness and comfort. As a member of the Hotel Management Team, you will contribute to the overall operational strategy and success of the hotel.

In this role, you will be responsible for the overall Housekeeping operation, leading the team, managing payroll and external service providers to ensure consistent quality and smooth daily operations. You will report directly to the Director of Operations and play an important role in maintaining our five star service standards.

Responsibilities are:

• Leading, coaching and developing the Housekeeping team, creating a positive and professional working environment.
• Managing payroll costs and operational expenses while balancing quality standards, ensuring labour productivity targets are achieved and identifying opportunities for continuous improvement.
• Managing the collaboration with external housekeeping partners, contractors and service providers, ensuring clear communication, alignment with hotel standards and excellent service delivery.
• Maintaining and improving quality standards according to LQA and brand expectations.
• Conducting inspections and following up on quality improvements and guest feedback.
• Managing housekeeping budgets, inventory, supplies, amenities and uniforms.
• Overseeing linen room operations, including linen availability, organisation and inventory control.
• Collaborating closely with other hotel departments to ensure an exceptional guest experience.
• Ensuring compliance with health, safety, hygiene and sustainability standards.

Requirements are:

• Previous experience as an Executive Housekeeper or in a senior Housekeeping management position within a luxury or five star hotel environment.
• Strong leadership skills with the ability to inspire, coach and develop a diverse team.
• Proven experience managing external partners and service providers within a hospitality environment.
• Strong organisational skills with a high attention to detail and quality.
• Experience working with LQA or similar luxury service standards is preferred.
• Strong knowledge of housekeeping operations, payroll management, budgeting and cost control.
• Fluent in English, Dutch is a plus.
• A proactive, solution-oriented and trustworthy leader who enjoys working in a dynamic luxury hotel environment.

Why would you choose The Grand?

• You are stimulated to develop your own ideas and implement your creativity, because we value, need and appreciate your input!
• We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year.
• A discount up to 50% in selected restaurants and bars in 4 or 5 star hotels in Amsterdam.
• We find Corporate Social Responsibility very important. We have the highest Green Key certificate.
• We value learning & development, therefore we provide several training sessions to stimulate your growth and knowledge.
• After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast!
• Be Balanced – Our Be Balanced Team will help you find a healthy work-life balance.
• Scale 9 Horeca CAO.

One in all - our people are the core of our business. You give us your initiative, drive and energy we give you a job you’ll love.

Would you like to know more about our hotel?

Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Located in the heart of Amsterdam and being part of AccorHotel’s, a French international hotel chain, enables us to combine the historical flair of the building with modern design, sustainable initiatives and luxurious service. Sofitel Legend The Grand has 179 rooms of which 52 are luxurious suites. For further details, feel free to check out our website and follow us on Instagram and LinkedIn