Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 22,000 - 45,000; Full time

Benefits offered by this job

Fully Paid Training on FinTech

Health Insurance package

Relocation package (flight, transfer,

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Advisor to support users of a leading online payment platform from our Bulgaria-based team. This on-site position requires native or fluent Dutch, strong communication, and a passion for fintech and digital payments.

You will handle complex inquiries, ensure secure transactions, stay compliant with financial regulations, and collaborate with global colleagues to improve service.

Qualifications

• Native or fluent Dutch (spoken and written).
• Excellent communication and ability to explain complex financial concepts.
• Proficiency in English for multinational collaboration.
• Prior customer experience or financial services experience preferred.
• Interest in FinTech and digital payments.

Responsibilities

• Provide high-level support for users of a leading online payment platform, ensuring seamless financial transactions.
• Resolve complex inquiries regarding digital wallets, payment processing, and account security.
• Maintain understanding of financial regulations and compliance procedures to protect user data and funds.
• Collaborate with cross-functional teams to identify and escalate technical issues impacting the payment user experience.
• Educate clients on the latest platform features and financial tools to drive product adoption and satisfaction.
• Contribute to the continuous improvement of internal service protocols by providing feedback on industry trends.
• Ensure all interactions reflect the premium service standards expected in the financial technology sector.

Skills

Dutch fluency

English

Customer service

FinTech knowledge

Communication

Problem solving

Job description

Dutch Speaking Advisor for Online Payment Platform

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with high-growth organizations across Europe. We specialize in sourcing specialists for the FinTech sector, ensuring our partners receive the expertise required to thrive in a fast-paced global digital economy.

Job Overview

We are currently searching for an ambitious professional to join our team in a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria. This role is a unique opportunity to advance your career within the FinTech industry while enjoying one of the most exciting Dutch-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-level support for users of a leading online payment platform, ensuring seamless financial transactions.
• Resolve complex inquiries regarding digital wallets, payment processing, and account security within the FinTech ecosystem.
• Maintain a deep understanding of financial regulations and compliance procedures to protect user data and funds.
• Collaborate with cross-functional teams to identify and **escalate** technical issues impacting the payment user experience.
• Educate clients on the latest platform features and financial tools to drive product adoption and satisfaction.
• Contribute to the continuous improvement of internal service protocols by providing feedback on industry trends.
• Ensure all interactions reflect the premium service standards expected in the financial technology sector.
• Native or fluent Dutch (spoken and written) is absolutely essential.
• Valid EU passport is mandatory for this on-site role in Bulgaria.
• Strong interest in the FinTech industry and passion for digital payment innovation.
• Excellent communication skills with the ability to explain complex financial concepts clearly.
• Proficiency in English to collaborate within our diverse, multinational team.
• Prior experience in customer experience or financial services is highly preferred.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech platforms and systems
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Monthly Performance Bonus linked to service quality
• €1,500 Signing Bonus (one-time payment for new hires)
• Opportunities for career growth in one of the most sought-after Dutch-speaking jobs in Bulgaria

Life in Bulgaria

Sofia, the vibrant capital, is increasingly becoming the preferred destination for those seeking the best jobs in Bulgaria. With a unique blend of historical charm, a booming tech scene, and a Mediterranean-influenced climate, Bulgaria offers an exceptional standard of living at a very attractive cost of living. It is the perfect place to build your career while enjoying the rich culture that Bulgaria is world-famous for.

When you choose to pursue this Dutch Speaking Advisor for Online Payment Platform position in Bulgaria, you are choosing a lifestyle upgrade. Beyond the professional challenge, you will enjoy world-class dining, bustling nightlife, and stunning mountain landscapes just a short distance from the city center. Moving to Bulgaria provides the perfect balance of professional success and a high-quality, international lifestyle.