Dutch Speaking Support Specialist - Sofia Relocation

Mercier Consultancy MD; Netherlands; On-site; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

International work environment

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Dutch Speaking Support Specialist to deliver service via email, phone, and chat for Dutch-speaking clients, resolving inquiries and maintaining CRM records. You will work in a dynamic customer support team.

The role includes a fully paid relocation package, comprehensive health insurance, training, and a monthly salary with growth opportunities in a vibrant European tech hub.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Experience in customer support services or a similar client-facing role is valued.
• Excellent communication with a strong focus on problem-solving.
• Proficiency in English for corporate reporting and team collaboration.
• Ability to relocate to Sofia, Bulgaria for this position.

Responsibilities

• Provide exceptional service via email, phone, and chat to Dutch-speaking clients.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry.
• Maintain accurate records of customer interactions within our internal CRM systems.
• Collaborate with cross-functional teams to identify and elevate technical issues effectively.
• Adhere to established service level agreements and quality standards at all times.
• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.
• Participate in ongoing training to stay updated on product features and support protocols.

Skills

Dutch language

Customer support

English proficiency

Problem solving

Relocation to Sofia

Job description

Mercier Consultancy Group in Bulgaria is seeking a Dutch Speaking Support Specialist to deliver service via email, phone, and chat for Dutch-speaking clients, resolving inquiries and maintaining CRM records. You will work in a dynamic customer support team.

The role includes a fully paid relocation package, comprehensive health insurance, training, and a monthly salary with growth opportunities in a vibrant European tech hub.