Dutch-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package (flight,

hotel)

Monthly performance bonus

Supportive international work 환경

And Much More

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our client’s customer support team in Bulgaria. You will handle Dutch inquiries via email, phone and chat, maintain CRM records, and collaborate with cross‑functional teams to resolve issues.

The role requires native or fluent Dutch and relocation to Sofia. We offer a competitive monthly salary, fully paid training, health insurance and a relocation package with flight and hotel, plus a monthly performance bonus.

Qualifications

• Dutch-speaking ability (native or fluent).
• Excellent communication and problem-solving skills.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Handle Dutch inquiries via email, phone and chat.
• Resolve complex inquiries and ensure customer satisfaction.
• Maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve issues.
• Adhere to SLAs and quality standards.

Skills

Dutch language

English proficiency

Customer support

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our client’s customer support team in Bulgaria. You will handle Dutch inquiries via email, phone and chat, maintain CRM records, and collaborate with cross‑functional teams to resolve issues.

The role requires native or fluent Dutch and relocation to Sofia. We offer a competitive monthly salary, fully paid training, health insurance and a relocation package with flight and hotel, plus a monthly performance bonus.