Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package (flight,

hotel)

Monthly performance bonus

Supportive international work 환경

And Much More

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our client’s customer support team in Bulgaria. You will handle Dutch inquiries via email, phone and chat, maintain CRM records, and collaborate with cross‑functional teams to resolve issues.

The role requires native or fluent Dutch and relocation to Sofia. We offer a competitive monthly salary, fully paid training, health insurance and a relocation package with flight and hotel, plus a monthly performance bonus.

Qualifications

• Dutch-speaking ability (native or fluent).
• Excellent communication and problem-solving skills.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Handle Dutch inquiries via email, phone and chat.
• Resolve complex inquiries and ensure customer satisfaction.
• Maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve issues.
• Adhere to SLAs and quality standards.

Skills

Dutch language

English proficiency

Customer support

Tools

CRM software

Job description

Dutch Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.

Key Responsibilities

• Provide exceptional service via email, phone, and chat to Dutch-speaking clients.

• Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry.

• Maintain accurate records of customer interactions within our internal CRM systems.

• Collaborate with cross-functional teams to identify and escalated technical issues effectively.

• Adhere to established service level agreements and quality standards at all times.

• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.

• Participate in ongoing training to stay updated on product features and support protocols.

• Native or fluent Dutch (spoken and written).

• Valid EU passport (mandatory).

• Previous experience in customer support services or a similar client-facing role is highly valued.

• Excellent communication skills with a strong focus on problem-solving.

• Proficiency in English for corporate reporting and team collaboration.

• Ability to relocate to Sofia for this Dutch Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Supportive international work environment among the best jobs in Bulgaria.
• And Much More

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible blend of rich history, modern city life, and stunning natural landscapes. As one of the most sought-after locations for Dutch-speaking jobs, Bulgaria provides a Mediterranean-influenced climate and a vibrant social scene that makes settling in both easy and exciting.

With a very low cost of living, you will find that your salary goes much further in Bulgaria, allowing for a high quality of life. From the historic streets of Sofia to the surrounding mountains and nearby coastal resorts, Bulgaria is the perfect destination for professionals looking for a unique European experience.