Dutch CX Specialist — Onsite in Sofia, Relocation Covered

Recruitment By Ierotheos; Nederland; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Transfer

Hotel

Fully Paid Training

Health Insurance

Free Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group seeks a Dutch-speaking CX Specialist for an on-site role in Sofia, Bulgaria. You will deliver premium Dutch-language customer support, resolve complex inquiries, and maintain CRM records to ensure seamless service. Relocation assistance and paid training are included.

You will join a multinational team, collaborate in English, and enjoy a competitive monthly salary with a full relocation package that covers flight, transfer, hotel, and concierge services.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills and a passion for customer-centric problem solving.
• Previous experience in Customer Support Services is considered a significant asset.
• Proficiency in English to collaborate within our diverse multinational office in Sofia.

Responsibilities

• Deliver exceptional customer support to Dutch-speaking clients via multiple channels.
• Resolve inquiries to ensure high customer satisfaction and brand loyalty.
• Maintain detailed CRM records to ensure seamless service delivery.
• Collaborate with internal teams to identify service improvements and elevate the user experience.
• Stay updated on product knowledge and service protocols for accurate assistance.
• Handle sensitive information with professional discretion and quality standards.

Skills

Dutch language

Customer service

Communication skills

English proficiency

Job description

Mercier Consultancy Group seeks a Dutch-speaking CX Specialist for an on-site role in Sofia, Bulgaria. You will deliver premium Dutch-language customer support, resolve complex inquiries, and maintain CRM records to ensure seamless service. Relocation assistance and paid training are included.

You will join a multinational team, collaborate in English, and enjoy a competitive monthly salary with a full relocation package that covers flight, transfer, hotel, and concierge services.