Dutch-Speaking Support Agent — Welcome Bonus + Accommodation

WW Talents; Enschede; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Accommodation support

Job summary

WW Talents in Porto, Portugal is seeking a Customer Support Representative to provide professional, efficient and empathetic support to customers across multiple markets. You will handle inquiries, resolve issues, provide accurate information and ensure a high-quality customer experience.

The role requires fluent Dutch and C1 English, excellent communication and problem-solving skills, and comfort with a 24/7 rotational schedule.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

Dutch

English (C1)

Customer service

Problem solving

Attention to detail

Communication

Organizational skills

Job description

WW Talents in Porto, Portugal is seeking a Customer Support Representative to provide professional, efficient and empathetic support to customers across multiple markets. You will handle inquiries, resolve issues, provide accurate information and ensure a high-quality customer experience.

The role requires fluent Dutch and C1 English, excellent communication and problem-solving skills, and comfort with a 24/7 rotational schedule.