Dutch-Speaking Support Agent – 24/7 Porto

WW Talents; Almere; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

No flight ticket included

Job summary

WW Talents is seeking a Customer Support Representative to provide professional, empathetic assistance to customers across markets. The role requires fluent Dutch and English (C1), strong communication, and the ability to manage information across multiple markets.

You will handle inquiries and complaints, prioritize tasks, and maintain high service standards in a fast-paced, 24/7 rotational environment. Accommodation support is available for relocating candidates.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.

Skills

Dutch language

English (C1)

Customer service

Problem solving

Attention to detail

Job description

WW Talents is seeking a Customer Support Representative to provide professional, empathetic assistance to customers across markets. The role requires fluent Dutch and English (C1), strong communication, and the ability to manage information across multiple markets.

You will handle inquiries and complaints, prioritize tasks, and maintain high service standards in a fast-paced, 24/7 rotational environment. Accommodation support is available for relocating candidates.