Customer Support Representative (Dutch) - Relocation in Barcelona

Grow-Talent.com; Amsterdam; Presencial; EUR 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration package

Higher salary from month 7

Mon-Fri, 08:00–17:00

23 paid annual leave

Dynamic and creative team

Descripción de la vacante

Grow-Talent.com is recruiting a Dutch-speaking Customer Support Representative for relocation to Barcelona. You will handle inquiries via phone, email, chat, or alerts, and ensure timely resolutions within SLA.

The role requires native Dutch with English at B2 level and at least 1 year in customer service. IT platform familiarity and EV sector knowledge are pluses. Mon-Fri 08:00–17:00, dynamic team, career growth, and relocation support provided.

Formación

• Native or fluent Dutch, with strong written and spoken skills.
• English proficiency at B2 level or higher.
• Minimum 1 year of customer service experience.
• Proficiency with Windows OS and MS Office tools.
• Familiarity with internet configuration and IT platforms.

Responsabilidades

• Handle incoming customer inquiries via phone, email, chat or alerts and resolve them efficiently.
• Record call details in the call management system and meet SLA requirements.
• Maintain up-to-date knowledge of services and products, including EV-related offerings.
• Escalate issues to senior team members as needed and follow project processes.
• Collaborate with the team on projects and manage holiday, sickness, and overtime records.
• Participate in regular team meetings and ensure high customer satisfaction.

Conocimientos

Dutch (native/fluent)

English (B2)

Customer service experience

Windows

MS Office

Herramientas

Internet configuration

Descripción del empleo

Customer Support Representative (Dutch) - Relocation in Barcelona

Job Openings Customer Support Representative (Dutch) - Relocation in Barcelona

About the job Customer Support Representative (Dutch) - Relocation in Barcelona

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Support Representative for their Barcelona office.

Position: Customer Support Representative

Location: Barcelona, Spain

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS:

• Native / fluent in Dutchboth verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.