Dutch SaaS Customer Growth Lead: Renewals & Upsell

BlueDolphin; Utrecht; Hybrid; EUR 50,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Transparent pay

Commission on top of base (20%)

Stock options

Onboarding buddy

Cultural calendar

Job summary

BlueDolphin, headquartered in Utrecht, helps organisations turn strategy into action with an AI-driven platform. We are a diverse team of around eighty people with 30+ nationalities.

We are looking for a Customer Growth Manager to own a Dutch customer portfolio, starting with around 30 accounts and growing to roughly 100 in your first year, together worth about EUR 3 million in ARR. You will focus on renewals, upsell, and building relationships with enterprise architects and technical leads.

Qualifications

• Fluent in Dutch and English.
• You have carried an upsell or expansion target and hit it.
• You have worked in B2B SaaS, in an IT context.
• You can read up on something new, work out how the parts connect, and explain it back to a customer in your own words.
• You get energy from building a way of working that holds across a broad portfolio.

Responsibilities

• Renew and grow a portfolio of Dutch accounts across sectors, mostly midmarket and smaller.
• Spot churn risk early and act before the renewal window.
• Find the upsell in the usage data and build the case together with the customer.
• Sit with enterprise architects and technical leads as their advisor.
• Forecast the risks and opportunities in your portfolio as they really are, using user data points and customer meetings as your base.

Skills

Dutch & English fluency

Upsell experience

B2B SaaS

IT context

Ability to learn & explain

T-shaped career

Job description

BlueDolphin, headquartered in Utrecht, helps organisations turn strategy into action with an AI-driven platform. We are a diverse team of around eighty people with 30+ nationalities.

We are looking for a Customer Growth Manager to own a Dutch customer portfolio, starting with around 30 accounts and growing to roughly 100 in your first year, together worth about EUR 3 million in ARR. You will focus on renewals, upsell, and building relationships with enterprise architects and technical leads.