Customer Growth Manager

BlueDolphin; Utrecht; Hybrid; EUR 50,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Transparent pay

Commission on top of base (20%)

Stock options

Onboarding buddy

Cultural calendar

Job summary

BlueDolphin, headquartered in Utrecht, helps organisations turn strategy into action with an AI-driven platform. We are a diverse team of around eighty people with 30+ nationalities.

We are looking for a Customer Growth Manager to own a Dutch customer portfolio, starting with around 30 accounts and growing to roughly 100 in your first year, together worth about EUR 3 million in ARR. You will focus on renewals, upsell, and building relationships with enterprise architects and technical leads.

Qualifications

• Fluent in Dutch and English.
• You have carried an upsell or expansion target and hit it.
• You have worked in B2B SaaS, in an IT context.
• You can read up on something new, work out how the parts connect, and explain it back to a customer in your own words.
• You get energy from building a way of working that holds across a broad portfolio.

Responsibilities

• Renew and grow a portfolio of Dutch accounts across sectors, mostly midmarket and smaller.
• Spot churn risk early and act before the renewal window.
• Find the upsell in the usage data and build the case together with the customer.
• Sit with enterprise architects and technical leads as their advisor.
• Forecast the risks and opportunities in your portfolio as they really are, using user data points and customer meetings as your base.

Skills

Dutch & English fluency

Upsell experience

B2B SaaS

IT context

Ability to learn & explain

T-shaped career

Job description

At BlueDolphin, we help organisations turn strategy into things that actually happen. Our platform brings architecture, planning and execution into one place, with AI in the core, so teams can see clearly, decide together and move. We are a pod of around eighty people (we call ourselves Dolphins), sharing 30+ nationalities and proud of our cultural diversity and the many ways we think about the world.

We are looking for a Customer Growth Manager to join us at our Utrecht HQ.

The job in one paragraph

You own a portfolio of Dutch customers across a variety of sectors and you grow it. You start with around 30 accounts and build to roughly 100 over your first year, together worth about EUR 3 million in ARR. Two things sit at the centre: keeping customers, and expanding them. To achieve this you work on renewals, upsell, and build relationships with the enterprise architects and technical leads, supporting them to prove their transformation is working.

Why you should apply

You carry a number, like in any commercial role. What tends to be different here is that nobody hands you a ready package to sell. You work out what a customer is aiming to achieve, and then what it takes to get them there. That might be a workshop you put together with our expert team, or a conversation between the client's executives and our CEO that you set up. Your team gives you templates and material to start from, and the approach for each account is yours, because you know that customer better than anyone. That is also the part AI cannot do for you, though it will let you do it for more customers than you could alone.

Core responsibilities

• Renew and grow a portfolio of Dutch accounts across sectors, mostly midmarket and smaller.
• Spot churn risk early and act before the renewal window.
• Find the upsell in the usage data and build the case together with the customer.
• Sit with enterprise architects and technical leads as their advisor.
• Forecast the risks and opportunities in your portfolio as they really are, using user data points and customer meetings as your base.

What we need

• Fluent in Dutch and English. Dutch with your customers, English inside BlueDolphin.
• You have carried an upsell or expansion target and hit it.
• You have worked in B2B SaaS, in an IT context.
• You can read up on something new, work out how the parts connect, and explain it back to a customer in your own words.
• You get energy from building a way of working that holds across a broad portfolio.

Nice to have

• Background in enterprise architecture, business transformation or IT portfolio management.
• Experience and interest in working with public sector clients.
• A T-shaped career: depth in one area, working knowledge across several.

Compensation

EUR 50,400 to EUR 63,700 gross per year, plus 20% commission/variable on top of base, uncapped. On top of that: 2.5% company bonus, 2.5% personal performance bonus, and stock options.

Why BlueDolphin

• A pod of around eighty dolphins across two offices and 30+ nationalities.
• Pay is fully transparent here.
• Hybrid: two days in the office
• A buddy helps you find your feet in the first weeks.
• A monthly cultural calendar of team initiatives, in the office and online.

How we hire

Our process runs in four stages: a call with the recruiter, a conversation with the hiring manager, a technical stage built on real work rather than a generic test, and an onsite visit to meet the team.

A Note About AI

We use AI aggressively in-house. ChatGPT, Claude, Microsoft Copilot and GitHub Copilot are some of the paid AI tools we offer. We trust AI is changing the way we work, but not the human responsibility behind it. Therefore, in the hiring process, feel free to use AI at any given moment to improve your input while keeping your human side and showing yourself as authentic as possible. We'd love to know how YOU use AI, not how AI performs in our hiring process.