Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Zwolle; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Paid training from day one

Relocation assistance

Career development paths

Job summary

FH Collective Academy is looking for Dutch speakers to join their customer support team for Booking.com in Athens, Greece. The role includes providing support to users via phone, email, and chat, with a focus on customer satisfaction and interaction logging.

The candidate will receive full relocation support, and the job offers a base salary of €1,500 gross per month along with paid training and career development opportunities.

Qualifications

• Fluent in Dutch with C1/C2 proficiency.
• Good English skills for training and communication.
• Strong communication and customer service skills.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist with reservations, cancellations, and payments.
• Resolve customer inquiries efficiently.

Skills

Fluent Dutch (C1/C2 level)

Good working knowledge of English (B2+)

Strong communication skills

Customer-oriented mindset

Comfortable with digital tools

Ability to adapt to fast-paced environments

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team