Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Groningen; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Paid training

Clear career development paths

Relocation package

Job summary

FH Collective Academy is seeking fluent Dutch speakers for a customer support position in Athens, representing Booking.com. The role includes providing support via phone, email, and chat while assisting customers with reservations and inquiries.

The position offers a gross salary of €1,500 per month and comprehensive relocation support, including flight assistance, hotel accommodation, and training pay. Ideal candidates are communicative, customer-oriented, and comfortable with digital tools.

Qualifications

• Must be fluent in Dutch and have a good command of English.
• Strong communication skills are essential for customer interaction.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Provide customer support via phone, email, and chat in Dutch.
• Assist with reservations, cancellations, and payments.
• Resolve customer inquiries efficiently.

Skills

Fluent Dutch (C1/C2 level)

Good working knowledge of English (B2+ level)

Strong communication skills

Customer-oriented mindset

Comfortable navigating digital tools

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team