Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Haarlem; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Paid training from day one

Clear career development paths

Relocation support including flight and accommodation

Job summary

FH Collective Academy is seeking fluent Dutch speakers to provide customer support for Booking.com. This role is based in Athens, Greece, offering full relocation support including an initial accommodation package.

As a customer support representative, you'll engage with users via multiple channels, assisting with bookings and inquiries. Strong communication skills and familiarity with digital tools are essential for this fast-paced, multicultural environment.

Qualifications

• Fluent Dutch speaker to assist customers in a support role.
• Good knowledge of English for training and communication.
• Strong communication and digital navigation skills are essential.

Responsibilities

• Provide customer support to Booking.com users via phone, email, and chat.
• Assist with reservations, cancellations, and payment issues.
• Resolve inquiries while maintaining high service quality.
• Log interaction details in internal CRM systems.
• Meet team productivity and quality targets.

Skills

Fluent Dutch (C1/C2 level)

Good working knowledge of English (B2+ level)

Strong communication skills

Customer-oriented mindset

Comfortable navigating digital tools

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team