Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Den Haag; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Paid training from day one

Clear career development paths

Relocation package including travel support

Job summary

FH Collective Academy is seeking Dutch speakers for a customer support role in Athens, representing Booking.com. The position includes providing customer support via phone, email, and chat. Strong Dutch and good English communication skills are crucial.

The role offers an international environment, a monthly salary of €1,500 gross, and full relocation support, including travel costs and accommodation for three weeks upon arrival.

Qualifications

• Fluent Dutch (C1/C2 level) required.
• Good English working knowledge (B2+ level) is necessary.
• Strong communication skills and customer focus are essential.

Responsibilities

• Provide customer support via phone, email, and chat in Dutch.
• Assist with reservations, cancellations, and payments.
• Log interaction details accurately in internal CRM systems.

Skills

Fluent Dutch (C1/C2)

Good English (B2+)

Strong communication skills

Customer-oriented mindset

Comfortable with digital tools

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team