Dutch Customer Support Representative – Booking.com Project (Athens)

FH Collective - Academy; Den Haag; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Relocation package

Full training provided

Flight/travel support to Athens

Hotel accommodation (3 weeks)

€300 relocation allowance

Administrative assistance with local法律

Career development opportunities

Job summary

Booking.com is seeking a Dutch-speaking customer support agent to join our on-site team in Athens. The role offers relocation support and full training, requiring five days a week with rotating shifts from 08:00 to 00:00.

You will assist users with bookings, payments, and inquiries via phone, email, and chat, while logging interactions in the CRM and maintaining high service standards. Training starts immediately after arrival.

Qualifications

• Fluent Dutch (C1/C2) required.
• Good working knowledge of English (B2+) for training and internal communication.
• Strong communication and a customer-focused mindset.
• Comfortable navigating digital tools and multi-screen setups.
• Able to adapt to a fast-paced, multicultural team.

Responsibilities

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch).
• Assisting with reservations, cancellations, payments, and booking modifications.
• Resolving customer inquiries efficiently while maintaining high service quality.
• Logging interaction details accurately in the internal CRM systems.
• Meeting standard team productivity and quality targets.

Skills

Dutch language (C1/C2)

English (B2+)

Communication skills

Customer orientation

Digital tools

Multi-screen setup

Adaptability in multicultural team

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team

Important Note

• Onboarding: Selected candidates must arrive in Athens at least 7 days prior to the start date to finalize necessary administrative and onboarding procedures.