Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Leiden; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Paid training from day one

Relocation package includes travel support and accommodation

Clear career development paths

Job summary

FH Collective Academy is seeking Dutch speakers to join our customer support team in Athens, providing support for Booking.com. The position offers relocation assistance to Greece, a monthly salary of €1,500, and full training from day one.

Responsibilities include handling customer inquiries through various channels and assisting with reservations. Candidates must be fluent in Dutch and have good English skills. This role presents a great opportunity to grow within a multicultural environment.

Qualifications

• Fluent in Dutch, C1/C2 level to communicate effectively with customers.
• Ability to work in a multicultural environment and adapt to fast-paced changes.

Responsibilities

• Provide customer support to Booking.com users via phone, email, and chat.
• Assist with reservations, cancellations, payments, and booking modifications.
• Log interaction details accurately in the internal CRM systems.

Skills

Fluent Dutch (C1/C2 level)

Good working knowledge of English (B2+ level)

Strong communication skills

Customer-oriented mindset

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team