Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Utrecht; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Paid training from day one

Relocation package including flight support

Accommodation for 3 weeks upon arrival

Clear career development paths

Job summary

FH Collective Academy is seeking Dutch speakers to join our customer support team, representing Booking.com. This position is based in Athens, Greece, offering a vibrant international working environment.

The successful candidate will help customers with reservations, cancellations, and inquiries while enjoying full relocation support, including a relocation allowance and paid training from day one. Candidates must have strong communication skills and be comfortable in a multicultural team.

Qualifications

• Fluent in Dutch to interact with customers.
• Capable of using digital tools and navigating multi-screen environments.
• Able to work in a fast-paced, multicultural team.

Responsibilities

• Provide customer support to Booking.com users via various channels.
• Assist with reservations, cancellations, payments, and modifications.
• Resolve inquiries efficiently while maintaining service quality.
• Log interaction details accurately in CRM systems.
• Meet standard team productivity and quality targets.

Skills

Fluent Dutch (C1/C2 level)

Communication skills

Customer-oriented mindset

Good working knowledge of English (B2+ level)

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team