Dutch Customer Support Representative – Booking.com Project

FH Collective Academy; Arnhem; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Paid training from day one

Relocation package including flight support and hotel accommodation

Career development paths and internal growth opportunities

Job summary

FH Collective Academy is seeking Dutch speakers to join our customer support team for Booking.com in Athens. As a representative, you will assist customers with inquiries, reservations, and payments through various channels including phone and chat.

The position offers a competitive salary of €1,500 gross per month, relocation support, and paid training from day one. Ideal candidates should possess strong communication skills and adapt to a multicultural work environment.

Qualifications

• Fluent in Dutch and English for effective communication.
• Strong ability to navigate digital tools.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Providing customer support to Booking.com users via phone, email, and chat.
• Assisting with reservations, cancellations, and payment issues.
• Logging interaction details accurately in CRM systems.
• Meeting team productivity and quality targets.

Skills

Fluent Dutch (C1/C2 level)

Good working knowledge of English (B2+ level)

Strong communication skills

Customer-oriented mindset

Job description

We are looking for Dutch speakers to join our customer support team in Athens, representing Booking.com—one of the world's leading travel platforms. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Start Date: August 3, 2026

Location: Athens, Greece (On-site)

Schedule: 5 days a week, rotational shifts (Operating hours: 08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,500 gross / month
• Paid Training: Full training is provided and fully paid from day one
• Relocation Package:
  • Provided flight/travel support to Athens
  • 3 weeks of hotel accommodation upon arrival
  • €300 relocation allowance
  • Administrative assistance with local legal documents (tax number, bank account, etc.)
• Perks: Clear career development paths and internal growth opportunities

Daily Tasks

• Providing customer support to Booking.com users via phone, email, and chat (in Dutch)
• Assisting with reservations, cancellations, payments, and booking modifications
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in the internal CRM systems
• Meeting standard team productivity and quality targets

Profile We Are Looking For

• Fluent Dutch (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong communication skills and a customer-oriented mindset
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team