Day/Night Receptionist - Full-time - NH Utrecht

Hesperia group; Utrecht; On-site; EUR 24,000 - 30,000; Part time

Benefits offered by this job

University training

Annual bonus up to 100% of monthly

Employee rates starting from €36 in NH

30% discount in F&B outlets

Team building events

Career growth opportunities

Salary based on Horeca CLA scale 5

Job summary

NH Hotels & Resorts is seeking a Front Office professional in Utrecht to deliver warm, attentive guest service and seamless front desk operations. You will handle check-ins, check-outs, and guest inquiries, coordinating with other departments to ensure a smooth stay.

Live shifts include morning, evening, and night, three days per week, with opportunities to grow within the company. A proactive, computer-savvy mindset is highly valued.

Qualifications

• Must have a genuine guest-first mindset and be willing to go the extra mile.
• Ability to stay composed during busy periods while delivering accurate service.
• Willingness to learn new systems and adapt to different hotel processes.

Responsibilities

• Provide warm, professional front desk service and guest assistance.
• Handle check-ins and check-outs with efficiency and accuracy.
• Coordinate with desk, housekeeping and F&B to ensure smooth guest experiences.
• Respond to guest inquiries and emails in a timely, courteous manner.

Skills

Guest service mindset

Calm under pressure

Multitasking

Customer focus

Education

Hospitality or related education

Tools

Hotel PMS (PMS)

Job description

Date

Sep 4, 2026

Location

Utrecht, NL The Netherlands

Department

Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China. You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to‑earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

Your Roleat aGlance

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

You are available to start in June and able to work three days per week.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Stay tuned for Europe & Americas latest updates on social channels.