Desktop Support Specialist (2nd Line) — Windows & AV

Eurolaser Technologies; Rotterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

Eurolaser Technologies is looking for a Band 2 Desktop Technician in Rotterdam to provide both local and remote desktop support. Responsibilities include troubleshooting hardware and software issues, managing tickets, and mentoring junior technicians. Candidates should have a Bachelor's Degree or equivalent in Computer Science, relevant certifications like CompTIA A+, and a minimum of 18 months IT experience. Proficiency in Dutch and English is required for effective communication in this role.

Qualifications

• Bachelor’s Degree in Computer Science or equivalent required.
• Proficient in Windows 7-10 and MS Office 365.
• Minimum of 18 months IT experience required.

Responsibilities

• Provide first/second level contact and problem resolution.
• Work with Third Party Vendors to resolve AV issues.
• Install, upgrade and support desktop applications.

Skills

Fluent Dutch

Fluent English

CompTIA A+

Microsoft Certified Professional (MCP)

Analytical skills

Troubleshooting skills

Customer service skills

Multi-tasking

Education

Bachelor's Degree in Computer Science or related field

Tools

Windows 7

Windows 10

Microsoft Active Directory

MS Office 365

Helpdesk ticketing systems

Job description

Eurolaser Technologies is looking for a Band 2 Desktop Technician in Rotterdam to provide both local and remote desktop support. Responsibilities include troubleshooting hardware and software issues, managing tickets, and mentoring junior technicians. Candidates should have a Bachelor's Degree or equivalent in Computer Science, relevant certifications like CompTIA A+, and a minimum of 18 months IT experience. Proficiency in Dutch and English is required for effective communication in this role.