Support Engineer

Parallel Consulting; Amsterdam; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading technology firm in the Netherlands is looking for a 2nd Line Support Engineer to handle desktop support, installation, repair, and maintenance of hardware and software at customer sites. The ideal candidate will have 3 years of onsite support experience, be fluent in Dutch, and possess strong troubleshooting skills in Windows and Office 365. This role offers a long-term contract opportunity within a highly reputable organization.

Qualifications

• 3 years’ experience of onsite support, 1st/2nd line Support.
• Strong troubleshooting skills in Windows, Office 365.

Responsibilities

• Perform break/fix support and new installations for laptops and desktops.
• Apply deep knowledge of hardware and software to troubleshoot and resolve escalated incidents.

Skills

Troubleshooting skills in Windows

Troubleshooting skills in Office 365

Fluent in Dutch

Job description

The 2nd line Support Engineer is responsible for desktop support, installing, repairing, and maintaining hardware and software products at customer site predominately focussed laptops and desktops.

The role ensures that Windows & Office 365 desktop systems operate as designed and are maintained or upgraded according to requirement.

Key Responsibilities

• Perform break/fix support and new installations for laptops, desktops, mobile devices.
• Apply deep knowledge of hardware, software, and operating systems to troubleshoot and resolve escalated incidents.

Key Qualifications

• 3 years’ experience of onsite support, 1st/2nd line Support.
• Dutch fluent speaking
• Strong troubleshooting skills in Windows, Office 365.

This is a great 2nd Line Support opportunity to secure a long-term contract within a highly reputable organisation.