Desktop Support Engineer – Windows & ITSM

SISL Global; Rotterdam; On-site; EUR 42,000 - 56,000; Full time

Job summary

SISL Global is seeking a Desktop Technician to provide day-to-day desk­top support to local and remote users in Rotterdam. The role covers fault diagnosis, break/fix, and incident management using a ticketing system.

You will troubleshoot Windows, Office 365, and hardware issues, documenting steps and collaborating with supervisors to ensure consistent service across shifts. The ideal candidate has 3-5 years in Windows desktop and infrastructure support, with knowledge of Active Directory,

Qualifications

• Bachelor's degree in Computer Science or related field.
• Minimum of 3-5 years of relevant IT experience.
• Windows 10-11, Active Directory, GPOs, Office 365, PC hardware installation and troubleshooting, Thin clients, VDI/Virtual client, Citrix client, Enterprise antivirus solutions, Helpdesk ticketing systems.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, and other approved desktop applications.
• Support Mac OS for Apple PC users at a basic level.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers and other peripherals.
• Use diagnostic tools to troubleshoot network and hardware/software issues.
• Coordinate with Service Desk and third parties to manage on-site technical support requests to resolution.
• Coordinate with end-users for on-site visits in response to incidents.
• Manage and maintain inventory of in-scope hardware.

Skills

Troubleshooting

Analytical skills

Teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

Windows 10-11

Active Directory

GPOs

Office 365

Thin clients

VDI/Virtual client

Citrix client

antivirus solutions

ServiceNow

Job description

SISL Global is seeking a Desktop Technician to provide day-to-day desk­top support to local and remote users in Rotterdam. The role covers fault diagnosis, break/fix, and incident management using a ticketing system.

You will troubleshoot Windows, Office 365, and hardware issues, documenting steps and collaborating with supervisors to ensure consistent service across shifts. The ideal candidate has 3-5 years in Windows desktop and infrastructure support, with knowledge of Active Directory,