Senior IT Service Desk Engineer - Hybrid (Rotterdam)

Sunweb Group; Rotterdam; Ibrido; EUR 41.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Office furniture provided

IT equipment provided

25 holidays (full-time)

Reflect & Develop Plan

Coaching sessions

Work-from-home allowance

Travel allowance

Discounts on bookings

Descrizione del lavoro

Sunweb Group is seeking an IT Servicedesk Engineer (Senior) to serve as the first point of contact for employees across our international organisation in Rotterdam. You will resolve incidents, assist new joiners, and drive continuous improvements for a smooth digital workplace.

You’ll collaborate with Infrastructure, Security and Development teams, lead in areas like Microsoft 365 or IT service management, and mentor less experienced colleagues to strengthen our IT support team.

Competenze

• At least 4 years of experience in IT support, service desk, workplace support or a similar role.
• Strong knowledge of Microsoft 365, Azure and modern workplace environments.
• Experience supporting Windows 11, macOS and mobile devices such as iPhones and iPads.
• Experience with service management tools, preferably Jira Service Management.
• A good understanding of ITIL principles and service desk best practices.
• Strong troubleshooting skills and the ability to prioritise effectively.
• The confidence to work independently, take ownership and act as an escalation point for colleagues.
• Experience supporting, coaching or mentoring less experienced team members.
• The ability to explain technical topics clearly to non-technical colleagues.
• A proactive, service-minded approach and a strong sense of ownership.
• Fluency in English. Dutch is a plus, but not required.
• Microsoft, Azure and/or Workplace Management certifications are a strong advantage.
• You are based in the Netherlands and able to work regularly from our Rotterdam office.

Mansioni

• Resolve first- and second-line IT incidents and service requests through Jira, phone, email and walk-ins.
• Troubleshoot hardware, software, network, VPN, Microsoft 365 and workplace-related issues.
• Support onboarding and offboarding, including account creation, permissions, access and device setup.
• Make sure new colleagues have the right tools and systems available from day one.
• Manage and maintain user accounts, devices and workplace applications.
• Act as an escalation point for more complex incidents and service requests.
• Work closely with Infrastructure, Security and Development teams to resolve technical issues.
• Contribute to ITIL-based service management processes and maintain clear knowledge documentation.
• Identify recurring issues and turn them into opportunities for process improvements and automation.
• Take ownership of specific areas of expertise, such as Microsoft 365 or IT service management.
• Share knowledge, coach colleagues and contribute to the development of the wider IT support team.
• Proactively engage with stakeholders to understand their needs and continuously improve the employee IT experience.

Conoscenze

Microsoft 365

Azure

Windows 11

macOS

iOS devices

Jira Service Management

ITIL

Troubleshooting

Communication

English fluency

Dutch (nice-to-have)

Certifications (Microsoft/Azure/Work)

Ownership / mentoring

Strumenti

Jira Service Management

Descrizione del lavoro

Sunweb Group is seeking an IT Servicedesk Engineer (Senior) to serve as the first point of contact for employees across our international organisation in Rotterdam. You will resolve incidents, assist new joiners, and drive continuous improvements for a smooth digital workplace.

You’ll collaborate with Infrastructure, Security and Development teams, lead in areas like Microsoft 365 or IT service management, and mentor less experienced colleagues to strengthen our IT support team.