IT Support Engineer - L2 Hilversum

AVASO Technology Solutions Ltd; Hilversum; On-site; EUR 32,000 - 42,000; Full time

Job summary

AVASO Technology Solutions Ltd seeks a Band 2 Desktop Technician to deliver day-to-day local on-site desktop support, handle inbound calls, troubleshoot hardware/software/app issues, and document steps in the ticketing system. You will coordinate with supervisors to ensure consistency across shifts and provide fault diagnosis and resolution for desktop environments.

The role requires 2–3 years of Windows desktop support experience, knowledge of Active Directory, Office 365, and basic Mac

Qualifications

• Bachelor's degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months IT experience.
• Windows 7-10, Active Directory, GPOs, Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA's.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7-10, Microsoft Office 2010, Cisco Jabber, and other desktop applications.
• Support Mac OS to assist Apple PC users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform general preventive maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers and peripherals.
• Work in a project-based environment requiring flexibility and teamwork; perform other duties as assigned.

Skills

Windows Desktop support

CompTIA A+

Microsoft Certifications (MCP)

Active Directory

MS Office 365

GPOs

IT ticketing system

Mobile device management (iOS/Android)

Education

Bachelor's degree in Computer Science or related field

Tools

MS Office 365

Cisco Jabber

Job description

Job Description

The Band 2 - Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support.

Position Responsibilities And Functions

• Provide first/second level contact and problem resolution for customer issues.


• Work with Third Party Vendors to remediate complex AV issues as needed.


• Provide timely communication on issue status and resolution.


• Maintain ticket updates for all reported incidents.


• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.


• Should have basic knowledge of Mac operating system, to support Apple pc users.


• Install, upgrade, support and troubleshoot for printers, computer hardware.


• Performs general preventative maintenance tasks on computers, laptops, printers.


• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.


• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications And Skills

• Bachelor's degree or equivalent in Computer Science or related field.


• CompTIA A+, Microsoft Certified Professional (MCP) or better.


• Minimum of 18 months years of IT experience.


• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.


• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.


• Proven analytical, troubleshooting, and problem-solving skills.


• Proven ability to multi-task, effectively determine priorities and meet SLA's.


• Excellent communication relationship-building and internal customer service skills.


• Adaptable and flexible in a fast-changing industry and work environment.


• Willing to work off-hours and weekends when required for projects or emergency support.