Global Desktop Support Engineer

Excis Compliance

Kruiningen

On-site

EUR 36,000 - 48,000

Full time

14 days+

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Job summary

Excis in Kruiningen, Netherlands is seeking a Desktop Support Technician to provide onsite and remote support for Windows, macOS, printers, and Office apps. You will manage hardware lifecycle and assist new hires, ensuring excellent end-user assistance in a fast-paced enterprise.

Requirements include 3–5 years in IT/Desktop Support, strong Windows/macOS knowledge, asset management experience, and strong customer service.

Qualifications

3–5 years of IT/Desktop Support experience in an enterprise or Help Desk environment.
Strong knowledge of Windows, macOS, Microsoft Office, imaging, and basic networking concepts.
Experience with hardware deployment, asset management, inventory control, remote support, and Help Desk operations.
Excellent customer service, communication, troubleshooting, organizational, and multitasking skills.
Certifications such as CompTIA A+ or MCP are preferred.
Willingness to work extended hours or modified schedules when required.

Responsibilities

Provide onsite and remote desktop support for Windows laptops/desktops, Mac devices, printers, and Office apps.
Manage hardware lifecycle activities including imaging, asset tagging, inventory, warranty repairs, data backup coordination, depot services, spare parts management, and onboarding support.
Handle service requests and incidents through the ticketing system, coordinate with internal teams and external vendors, support VIP users, maintain inventory reports.