Customer Support Specialist: Growth & Impact in Logistics

QLS; Dordrecht; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Varied role

Informal work atmosphere & team events

Job summary

QLS in the Netherlands is seeking a Customer Service Representative who will be the first point of contact for clients, delivering a smooth and professional service experience across phone, email, and chat.

You will join a fast-growing team in Dordrecht, with ample growth opportunities, an informal atmosphere, and regular team events while learning about our automated e-fulfillment platform and logistics software.

Qualifications

• Fluent in Dutch, both spoken and written.
• Clear, friendly, and professional communicator.
• Solution-oriented and able to remain calm under pressure.
• Structured and capable of multitasking effectively.
• Enthusiasm and eagerness to learn are important.

Responsibilities

• Responding to customer inquiries via phone, email, or chat
• Actively thinking along with customers and offering suitable solutions
• Identifying recurring questions or issues and discussing them with your team
• Working closely with colleagues from other departments to ensure a seamless customer experience

Skills

Dutch language

Communication skills

Calm under pressure

Multitasking

Enthusiasm to learn

Job description

QLS in the Netherlands is seeking a Customer Service Representative who will be the first point of contact for clients, delivering a smooth and professional service experience across phone, email, and chat.

You will join a fast-growing team in Dordrecht, with ample growth opportunities, an informal atmosphere, and regular team events while learning about our automated e-fulfillment platform and logistics software.