Customer Support Representative

QLS; Dordrecht; Remoto; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Varied role

Informal work atmosphere & team events

Descrizione del lavoro

QLS in the Netherlands is seeking a Customer Service Representative who will be the first point of contact for clients, delivering a smooth and professional service experience across phone, email, and chat.

You will join a fast-growing team in Dordrecht, with ample growth opportunities, an informal atmosphere, and regular team events while learning about our automated e-fulfillment platform and logistics software.

Competenze

• Fluent in Dutch, both spoken and written.
• Clear, friendly, and professional communicator.
• Solution-oriented and able to remain calm under pressure.
• Structured and capable of multitasking effectively.
• Enthusiasm and eagerness to learn are important.

Mansioni

• Responding to customer inquiries via phone, email, or chat
• Actively thinking along with customers and offering suitable solutions
• Identifying recurring questions or issues and discussing them with your team
• Working closely with colleagues from other departments to ensure a seamless customer experience

Conoscenze

Dutch language

Communication skills

Calm under pressure

Multitasking

Enthusiasm to learn

Descrizione del lavoro

Do you have a passion for helping others and excel at delivering top-notch service? Are you looking for a job where you can make a real difference for customers while continuing to grow personally and professionally? Then QLS is the place for you. As a Customer Service Representative, you’ll be the first point of contact for our clients and play a key role in delivering a smooth and professional service experience.

About us:
QLS has established itself as one of the leading logistics players in the e-commerce market in the Benelux. Driven by a passion for technology, growth, and empowering our clients to succeed, QLS is ready to reshape the future of logistics with ambitious international expansion plans, rapid growth, and strong support from Private Equity.

We specialize in taking over the full logistics process for e-commerce companies, allowing them to focus on scaling their business. Our services include parcel delivery, fulfillment, and our advanced software platform, my.QLS.

Our parcel service covers the Netherlands and Belgium, with a dedicated team of couriers collecting packages daily from online stores. By using advanced technology, QLS leads the way in automated e-fulfillment. We operate one of the largest AutoStore systems in the country—a robot-driven storage and retrieval system that maximizes capacity and speeds up order processing. This is supported by multiple packing machines and hundreds of meters of conveyor belts, ensuring seamless and efficient automation.

Our self-developed platform, my.QLS, integrates all of this and gives clients and employees real-time insights into order data for a more efficient and transparent workflow.

At QLS, our innovative approach is fueled by young, passionate, and ambitious talent. We always put our customers first and continuously push boundaries to shape the future of logistics and fuel e-commerce success.

Key Responsibilities:

• Responding to customer inquiries via phone, email, or chat
• Actively thinking along with customers and offering suitable solutions
• Identifying recurring questions or issues and discussing them with your team
• Working closely with colleagues from other departments to ensure a seamless customer experience

Qualifications:

• Fluent in Dutch, both spoken and written
• Clear, friendly, and professional communicator
• Solution-oriented and able to remain calm under pressure
• Structured and capable of multitasking effectively
• Experience in customer service is a plus, but not required — enthusiasm and eagerness to learn are just as important

What we offer:

• Plenty of growth opportunities within a fast-growing company
• A varied role in a young and energetic team
• An informal work atmosphere with regular team events and Friday drinks