Operational Internal Account Manager

QLS; Dordrecht; Remote; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Opportunities for personal development

Energetic working environment

Innovative technologies

Job summary

QLS in Dordrecht is seeking an Operational Account Support Specialist to be the first point of contact for clients, ensuring smooth operations behind the scenes and reliable service.

You will answer questions by email and phone, support with operational processes in my.QLS, identify bottlenecks, and collaborate with planning, account management and IT to continuously improve the customer experience.

Qualifications

• Experience in customer contact or a similar support role is a plus.
• Strong communication and organizational skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Answer customer questions via email and phone.
• Support clients with operational processes and use of my.QLS.
• Identify bottlenecks and contribute ideas for improvement.
• Collaborate closely with planning, account management, and IT teams.
• Help deliver an excellent customer experience, every single day.

Skills

Customer service

Communication

Detail-oriented

Team player

Independent

Tools

my.QLS

Job description

QLS is a fast-growing and dynamic logistics company in the e-commerce sector, and we’re looking for a proactive and structured colleague to join our Operational Account Support team. Are you service-oriented, a strong communicator, and passionate about helping customers? Then this is your chance to contribute to the growth of an innovative organization.

About us
QLS is one of the leading logistics players in the e-commerce market in the Benelux. Driven by a passion for technology and growth, we take the entire logistics process off the hands of e-commerce businesses, allowing them to focus on scaling their company. Our services include parcel delivery, fulfillment, and advanced software solutions through our my.QLS platform.

Our parcel service covers the Netherlands and Belgium, supported by a dedicated team of drivers who pick up packages from webshops daily. Thanks to cutting-edge technology, QLS leads in automated e-fulfillment, utilizing one of the largest AutoStore systems in the country. Combined with packaging machines and hundreds of meters of conveyor belts, this ensures seamless and efficient logistics. Our self-developed platform, my.QLS, brings everything together—providing real-time insight for both clients and employees.

At QLS, innovation is fueled by young, ambitious talent. We put customers first and constantly push boundaries to redefine the future of logistics and empower e-commerce success.

What do you bring?
You enjoy working with customers and keeping oversight, even in busy moments. You’re detail-oriented, forward-thinking, and solution-driven. You’re a team player who can also work independently, communicate clearly and professionally, and thrive on making processes run smoothly.

Experience in customer contact or a similar support role is a plus, but your motivation and commitment are even more important.

What will you do?
As an Operational Account Support Specialist, you’ll be the first point of contact for our clients. You ensure everything runs smoothly behind the scenes and that clients know they can rely on you. You will:

• Answer customer questions via email and phone;
• Support clients with operational processes and use of my.QLS;
• Identify bottlenecks and contribute ideas for improvement;
• Collaborate closely with planning, account management, and IT teams;
• Help deliver an excellent customer experience, every single day.

What we offer:

• Opportunities for personal development and growth within QLS;
• An energetic working environment with young and ambitious colleagues;
• A role at a company in motion, with innovative technologies and big ambitions.