Growth-Minded Operations Account Support Specialist

QLS; Dordrecht; Remote; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Opportunities for personal development

Energetic working environment

Innovative technologies

Job summary

QLS in Dordrecht is seeking an Operational Account Support Specialist to be the first point of contact for clients, ensuring smooth operations behind the scenes and reliable service.

You will answer questions by email and phone, support with operational processes in my.QLS, identify bottlenecks, and collaborate with planning, account management and IT to continuously improve the customer experience.

Qualifications

• Experience in customer contact or a similar support role is a plus.
• Strong communication and organizational skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Answer customer questions via email and phone.
• Support clients with operational processes and use of my.QLS.
• Identify bottlenecks and contribute ideas for improvement.
• Collaborate closely with planning, account management, and IT teams.
• Help deliver an excellent customer experience, every single day.

Skills

Customer service

Communication

Detail-oriented

Team player

Independent

Tools

my.QLS

Job description

QLS in Dordrecht is seeking an Operational Account Support Specialist to be the first point of contact for clients, ensuring smooth operations behind the scenes and reliable service.

You will answer questions by email and phone, support with operational processes in my.QLS, identify bottlenecks, and collaborate with planning, account management and IT to continuously improve the customer experience.