Customer Support Employee - Dutch-speaking

ROM Utrecht Region; Utrecht; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

Kaleido is looking for a Dutch-speaking Customer Support Employee to join our Utrecht-based team. You will deliver multilingual, responsive support to Kaleido users, handling inquiries with empathy and professionalism.

You will answer calls from the Netherlands, reply to emails and social media questions, assist with complaint reporting and regulatory checks for a medical device, and collaborate with the sales team to onboard new users.

Qualifications

• Experience in a customer-oriented role.
• Strong communication and problem-solving abilities.
• Ability to handle inquiries across phone, email and social channels.

Responsibilities

• Answering calls from users in the Netherlands and representing Kaleido as a brand ambassador.
• Responding to emails and social media questions from (potential) customers and partners.
• Supporting complaint reporting and facilitating the required legal and regulatory checks for a medical device.
• Collaborating with the sales team to help onboard new users.

Skills

Customer orientation

Technical support

Communication skills

Empathy

Problem solving

Flexibility

Stress resistance

Presentation skills

Organizational skills

Teamwork

Quick learning

Admin skills

Job description

Customer Support Employee - Dutch-speaking

Kaleido · Utrecht, Netherlands

About us

ViCentra B.V. is active in reshaping diabetes care. We combine technological innovation with human-centered design to give people more freedom, confidence, and control over their lives. Our core values; Be Bold, Build Trust, Focus on the Customer, and Deliver Excellence form the foundation of everything we create and every decision we make.

As a Dutch-speaking customer support employee, you will be part of our Customer Care team, providing multilingual, leading customer service, troubleshooting, and technical support to our Kaleido users. Your role is crucial in ensuring that our users receive the best possible assistance, helping them navigate their concerns with empathy and professionalism.

• Answering calls from our users in the Netherlands and representing Kaleido as a brand ambassador
• Responding to emails and social media questions from (potential) customers and our partners
• Supporting complaint reporting and facilitating the legal and regulatory checks required for a medical device
• Collaborating with the sales team to help onboard new users
• Experience in a customer-oriented role

Skills required for the job

• Customer orientation
• Technical support
• Communication skills
• Administrative skills
• Empathy
• Problem-solving ability
• Flexibility
• Stress resistance
• Presentation skills
• Organizational skills
• Quick learning
• Teamwork