Customer Care Specialist - Dutch Speaking

ROM Utrecht Region; Utrecht; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

Kaleido in Utrecht, Netherlands seeks a Customer Care Specialist who speaks Dutch to join the team. You will provide multilingual customer service, troubleshoot technical issues, and support the sales team while ensuring a positive user experience.

You will answer calls and emails from partners and customers, transfer product knowledge to partners, assist with complaint handling under medical device controls, and collaborate with the sales team to onboard new users.

Qualifications

• Experience in a customer care focused role.
• Ability to learn technology quickly and adapt to changing environment.
• Multilingual proficiency is a plus.

Responsibilities

• Answer calls from partners in the Netherlands and represent Kaleido.
• Answer emails and social media inquiries from customers and partners.
• Handle second level complaints for different countries and prepare information for investigations.
• Transfer product knowledge to partners and support complaint reporting.
• Collaborate with the sales team to onboard new users from campaigns, conferences, etc.

Skills

Customer service

Troubleshooting

Technical support

Communication skills

Administrative skills

Attention to detail

Problem-solving

Team collaboration

Flexibility

Planning and organization

Multilingual proficiency

Empathy

Job description

Customer Care Specialist - Dutch Speaking

Kaleido · Utrecht, Netherlands

About us

ViCentra is active in redefining diabetes care through technological innovation and human-centered design. Their mission is to empower individuals with diabetes by providing them with more freedom and confidence in managing their condition. ViCentra's values drive their commitment to excellence and customer focus, ensuring that they create impactful solutions for their users.

As a customer care specialist, you will be an integral part of our Customer Care team, providing multilingual industry-leading customer service, troubleshooting, and technical support to our Kaleido users. Your role will involve answering calls and emails, handling complaints, and supporting the sales team, all while ensuring a positive experience for our customers.

• Answer calls from our partners in the Netherlands and represent Kaleido as a brand ambassador
• Answering emails and Social Media inquiries from (potential) customers and our partners
• Handle second level complaints for different countries and making sure that information is complete for our investigation department
• Be an expert in transferring product knowledge to our partners
• Support complaint reporting and facilitating the legal and regulatory controls required of a medical device
• Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc
• Experience in a customer care focused role
• Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment
• Living in the Netherlands (close to Utrecht)

Skills required for the job

Customer service Troubleshooting Technical support Communication skills Administrative skills Attention to detail Problem-solving Team collaboration Flexibility Planning and organization Multilingual proficiency Empathy