Customer support

Niulix; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Friendly environment

Training and development

Career growth opportunities

Job summary

Niulix in Amsterdam is seeking a friendly Customer Support Representative to respond to inquiries by email, chat, and phone, and to resolve issues while maintaining a positive customer experience.

The role emphasizes strong English and Dutch communication, problem-solving, and teamwork. Training is provided, with opportunities for growth within a supportive, customer-focused environment.

Join our team to help customers, learn new skills, and advance your career in a dynamic company.

Qualifications

• Excellent verbal and written communication.
• Bilingual English and Dutch required.
• Strong problem-solving skills.
• Patient, responsible and customer-focused.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Help customers resolve issues and answer questions.
• Provide a positive and professional customer experience.
• Handle complaints and find effective solutions.
• Work closely with team members to improve customer satisfaction.

Skills

Excellent communication

Bilingual EN/NL

Problem-solving

Patient & customer-oriented

Customer support experience

Job description

Join Our Team!

We are looking for a friendly, motivated, and customer-focused Customer Support Representative to join our team.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Help customers resolve issues and answer their questions.
• Provide a positive and professional customer experience.
• Handle complaints and find effective solutions.
• Work closely with other team members to improve customer satisfaction.

Requirements

• Excellent communication skills.
• Good written and verbal communication in English and Dutch
• Strong problem-solving skills.
• Patient, responsible, and customer-oriented.
• Previous customer support experience is a plus.

What We Offer

• Competitive salary.
• Friendly and supportive working environment.
• Training and development opportunities.
• Opportunities for career growth.