Sales Support Supervisor — Customer Experience Leader

Premieroesters; Netherlands; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Market-competitive salary

Room for personal initiative

Informal yet professional environment

Development and career progression

Job summary

Krijn Verwijs is seeking a Customer Service Team Lead to guide a four-person team, oversee daily operations, and personally handle escalations.

You will analyze feedback, drive improvements, collaborate with sales and other departments, and contribute to management reporting. A Bachelor’s degree and 3–5 years in customer service are preferred; English or French or German is a plus.

Qualifications

• Bachelor's degree in a related field.
• 3–5 years in a customer service environment.
• Proficiency in English and/or French (or German) is a plus.
• Stress-resistant and decisive.
• Analytical and solution-oriented.
• Familiarity with large CRM systems such as Reflex.

Responsibilities

• Lead a customer service team of four and manage daily operations.
• Handle escalations personally and ensure timely resolution.
• Analyse customer feedback and translate insights into improvements.
• Collaborate with sales and other departments.
• Provide management reporting on KPIs.

Skills

Team leadership

Customer service

Data analysis

Communication

Problem solving

Stress resilience

Decision making

Education

Bachelor's degree

Tools

CRM Reflex

Job description

You lead a Customer Service team of four colleagues and actively participate in daily operations. Escalations? You handle them yourself. You safeguard quality, analyse customer feedback and translate insights into concrete improvements. In addition, you work closely with sales and other departments.

We operate in an international environment, serving customers from the Netherlands, Germany, France, Belgium and beyond. Improving the customer experience is what drives you. Management reporting is also in good hands with you.

Your responsibilities

You are a natural team leader with a strong customer focus. You communicate clearly, remain calm under pressure and know how to bring people along. You switch effortlessly between daily operations and continuous improvement, think in solutions and are confident in making decisions. You use data not as an afterthought, but as a steering tool. Change does not scare you, in fact, you welcome it.

Who we are

Krijn Verwijs is a true family business. We have become who we are by working honestly, pragmatically and transparently. Sustainability is at the heart of everything we do: we aim to leave the sea healthier for the generations after us. This ambition has shaped us into an experienced and reliable supplier of everything the sea has to offer.

What do we offer you?

A market-competitive salary based on your experience;

Plenty of room for personal initiative;

An informal yet professional working environment;

Development and career progression opportunities.

What do we ask?

Bachelor-level working and thinking;

3 to 5 years of experience in a customer service environment;

Proficiency in English and/or French (or German) is a plus;

Stress-resistant and decisive;

Analytical and solution-oriented

Familiarity with the basics of large CRM systems such as Reflex of similar.

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