Customer Support Specialist

Russell Tobin; Amsterdam; On-site; EUR 35,000 - 52,000; Full time

Job summary

Russell Tobin is seeking a Customer Support Specialist who combines energy with excellent communication to assist customers through onboarding and ongoing support. You will engage face-to-face and digitally, guiding users, resolving issues, and ensuring a seamless experience from start to finish.

The role emphasizes proactive problem solving, collaboration with internal teams, and maintaining high standards of customer care in a fast-paced environment.

Qualifications

• Fluent in Dutch and English (spoken and written).
• Strong communication and interpersonal skills.
• Proactive, hands-on, and comfortable taking initiative.
• Able to work independently and take ownership of tasks.

Responsibilities

• Provide professional support through in-person, phone, email, and digital channels.
• Assist customers with account setup, onboarding, documentation, and inquiries.
• Investigate and resolve issues related to accounts, payments, processes, and platform usage.
• Educate customers on products, policies, and best practices.
• Deliver outstanding customer service while maintaining efficiency.
• Collaborate with internal teams to resolve complex issues and improve experiences.
• Maintain accurate records and ensure compliance with procedures.
• Contribute to a welcoming, positive, customer-centric environment.

Skills

Communication

Dutch

English

Job description

About the Role

We're looking for a customer-focused and energetic Customer Support Specialist to provide exceptional support through both face-to-face and digital interactions. In this role, you'll help customers navigate processes, resolve issues efficiently, and ensure a seamless experience from onboarding through ongoing support.

This is an excellent opportunity for individuals who enjoy working with people, solving problems, and making a positive impact in a fast-paced operational environment.

Key Responsibilities

• Provide professional support through in-person, phone, email, and digital channels.
• Assist customers with account setup, onboarding, documentation, and general inquiries.
• Investigate and resolve issues related to accounts, payments, processes, and platform usage.
• Educate customers on products, policies, and best practices.
• Deliver outstanding customer service while maintaining operational efficiency.
• Collaborate with internal teams to resolve complex issues and improve customer experiences.
• Maintain accurate records and ensure compliance with internal procedures.
• Contribute to a welcoming, positive, and customer-centric environment.

What We're Looking For

• Fluent in Dutch and English (spoken and written).
• Strong communication and interpersonal skills.
• Naturally approachable, sociable, and confident interacting with different types of people.
• Proactive, hands-on, and comfortable taking initiative.
• Able to work independently and take ownership of tasks.
• Flexible and adaptable in a fast-changing environment.
• Customer-service, hospitality, retail, operations, or customer-facing experience is preferred.
• Recent graduates with strong communication skills and a customer-first mindset are encouraged to apply.

Ideal Candidate

Someone who brings positive energy, enjoys helping others, thrives in a team-oriented environment, and is motivated to deliver an outstanding customer experience every day. This role is ideal for candidates seeking a dynamic customer-facing position within a young, collaborative, and fast-paced team.