Customer Success Team Lead — Revenue & Renewals

Orbisk; Amsterdam; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Wellness budget

Home office budget

Travel allowance

Free lunch at office

€500 learning & development budget

Regular company activities

Résumé du poste

Orbisk is seeking a Customer Success Team Lead to build and run a team that keeps and grows our customer base, helping kitchens waste less and supporting our mission to reduce food waste. You will coach the team, own renewal and expansion targets, and shape where customer success adds value across markets.

You will maintain a hands-on portfolio of strategic accounts, drive renewals and negotiations, and collaborate with Sales, Product, RevOps and Operations to scale impact.

Qualifications

• You have led a team with a revenue target for two years or more in customer success, account management or sales.
• You have turned a service-minded team into one that sells and can show how targets were moved.

Responsabilités

• Lead, coach and develop the Customer Success team; run weekly 1:1s and provide direct feedback.
• Own net revenue retention and renewals across the portfolio; drive expansion with sales on the biggest opportunities.
• Build the playbook for onboarding, adoption, reviews, renewal and expansion; define health signals and ensure data quality in CRM.

Description du poste

Orbisk is seeking a Customer Success Team Lead to build and run a team that keeps and grows our customer base, helping kitchens waste less and supporting our mission to reduce food waste. You will coach the team, own renewal and expansion targets, and shape where customer success adds value across markets.

You will maintain a hands-on portfolio of strategic accounts, drive renewals and negotiations, and collaborate with Sales, Product, RevOps and Operations to scale impact.