Customer Success Team Lead — Retention & Expansion

Orbisk | Zero Food Waste; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

30 days annual leave

7% pension contribution

Wellness budget

Free lunch at the office

€500 learning and development

Job summary

Orbisk is seeking a Customer Success Team Lead to build and run a high-performing team across markets, responsible for retaining and expanding the installed base. You will coach the team, maintain a strategic portfolio, and drive renewals and negotiations with key accounts from hotels to caterers.

You will collaborate with Sales, Product and RevOps to shape the CS function, define playbooks, and ensure data-driven decisions that reduce churn and increase ARR.

Qualifications

• Led a team with revenue targets in customer success, account management or sales.
• Proven track record turning services into revenue through renewals and expansions.
• Strong negotiation and multi-stakeholder management skills.
• Experience building playbooks, health scores, and forecasts.
• Data-driven approach to ARR, retention, and pipeline.

Responsibilities

• Lead, coach and develop the Customer Success team with weekly 1:1s and clear targets.
• Own net revenue retention, renewals and portfolio expansion.
• Shape the playbook for onboarding, adoption, reviews, renewal and expansion.
• Collaborate with Sales, Account Management, Product and Ops.
• Manage a portfolio of strategic accounts while leading by example in negotiations.

Skills

Leadership

Customer Success

Renewals

Negotiation

Coaching

Team management

Data & forecasting

Cross-functional

Account management

Strategic thinking

Tools

HubSpot

CRM systems

Job description

Orbisk is seeking a Customer Success Team Lead to build and run a high-performing team across markets, responsible for retaining and expanding the installed base. You will coach the team, maintain a strategic portfolio, and drive renewals and negotiations with key accounts from hotels to caterers.

You will collaborate with Sales, Product and RevOps to shape the CS function, define playbooks, and ensure data-driven decisions that reduce churn and increase ARR.