Customer Success Specialist - Remote & Flexible Hours

Premieroesters; Netherlands; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Permanent contract

Staff association

Accident insurance

Employee discounts

Additional vacation days

Career development

Flexible schedule

Remote work

Oosterschelde location

Job summary

Krijn Verwijs is a family-owned business by the Oosterschelde seeking a customer service representative with a friendly, service-minded attitude. You will handle inquiries via phone, email and chat in Dutch, and, when needed, in English or French, solving problems and keeping data organized.

A permanent contract is offered with flexible hours and remote working options, plus benefits like staff activities and discounts on sea products.

Qualifications

• Customer-focused mindset.
• Proficiency in English and/or French is a plus.
• Stress-resistant and solution-oriented.
• Basic administrative skills.

Responsibilities

• Assist customers via phone, email and chat in Dutch; also respond in English or French when needed.
• Remain calm, think along and propose solutions.
• Accurately process customer information and track ongoing requests; escalate when necessary.
• Ensure the customer feels heard at the end of the conversation.

Skills

Customer focus

English/French

Resilience

Administrative basics

Job description

Krijn Verwijs is a family-owned business by the Oosterschelde seeking a customer service representative with a friendly, service-minded attitude. You will handle inquiries via phone, email and chat in Dutch, and, when needed, in English or French, solving problems and keeping data organized.

A permanent contract is offered with flexible hours and remote working options, plus benefits like staff activities and discounts on sea products.