(Junior) Customer Intelligence Consultant – NL

RetailSonar; Utrecht; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Semi-annual bonus (individual & team)

Flexible hours

Work from home 2–3 days/week after On‑

Office in Utrecht

Great Place to Work

Coaching by Head of Customer Success

Structured CS methodology

Exposure to executives

Team events

Job summary

RetailSonar in Utrecht is seeking a bilingual Customer Intelligence Consultant to guide Dutch and Belgian clients from onboarding to long-term success. You combine client-facing consultancy with analytical skills to turn location data into strategic advice.

You will own the customer journey, present insights at C-level, and work with a small team from onboarding to renewal. The role offers a competitive salary, a semi-annual bonus, flexible hours, and the option to work from home 2–3 days per

Qualifications

• Master's degree in technical/economical or business area with a touch of data technology (e.g. Data Science, Data Analytics, Business Informatics).
• First experience in a customer-facing consultancy role is a plus but not required.
• You are Dutch native and speak English fluently. Knowledge of German is big plus!
• Strong interest for client interactions and look forward to being their trusted point of contact - from understanding needs to translating into a suitable solution, onboarding and training them.
• Courage, enthusiasm, persuasiveness and language skills to talk to top management of international customers.
• Excited about presenting to customers at C-level.
• Care about customers and build lasting bonds by staying closely involved throughout every stage.
• Appetite for Customer Success methodology: health monitoring, success planning, business reviews, and churn prevention, or demonstrable CS experience.
• Sharp, analytical mind; eye for detail; translate data into easy-to-grasp customer insights.
• Self-starter and able to work independently.

Responsibilities

• Act as customer’s main point of contact, guiding onboarding to long-term follow-up.
• Ensure customer satisfaction by delivering high-quality end results and going the extra mile.
• Interpret and prepare platform outputs for customer conversations, validating analyses for the customer context.
• Lead training sessions and follow-up calls, monitor account health, and support customers in translating location intelligence into business decisions.
• Work on projects with a small team from start to delivery and meet all deadlines and deliverables.

Skills

Dutch native

English fluent

German knowledge

Customer-facing consultancy

Data-to-insights

Client relationship

Self-starter

Presenting to executives

CS mindset

Education

Master's degree in technical/economical or business with data tech

Job description

About us

Where will the next H&M open? Will that petrol station survive the rise of EVs? Which neighbourhood is about to become the next retail hotspot?

These are the questions RetailSonar helps answer. We build AI-driven location intelligence software that helps Europe's largest retailers and service companies make smarter decisions about where to open, close, or invest. With offices in Belgium, the Netherlands, France and Germany - and a growing client base across Europe - we're on our way to becoming the continent's go-to platform for location intelligence. We're looking for a bilingual Customer Intelligence Consultant to join our NL team and become the trusted partner of our Dutch and Belgian clients - guiding them from onboarding all the way to long-term strategic success. Do you combine a genuine passion for client relationships with the analytical sharpness to turn complex data into clear business advice? Then keep reading!

About you

• Preferably, you hold a master's degree in technical/economical or business area with a touch of data technology (e.g. Data Science, Data Analytics, Business Informatics) .
• A first experience in a customer-facing consultancy role is a plus but not required.
• You are Dutch native and speak English fluently. Knowledge of German is big plus!
• You have a strong interest for client interactions and look forward to being their trusted point of contact - from understanding their needs and translating that into a suitable solution, to onboarding and training them as well as guiding and supporting them at every stage of their journey with us.
• You have the courage, enthusiasm, persuasiveness and corresponding language skills to talk to the top management of our (international) customers.
• You are excited and enthusiastic about the prospect of giving presentations to customers at C-level.
• You care about your customers and are able to build a strong, lasting bond with them by staying closely involved throughout every stage of their journey.
• You have an appetite for Customer Success methodology: health monitoring, success planning, business reviews, and churn prevention or demonstrable experience in a structured CS role.
• You have a sharp, analytical mind.
• You have an eye for detail and know how to translate data into easy-to-grasp customer insights.
• You are a self-starter that can work independently.

What does your typical day look like?

• You act as your customer's main point of contact, maintaining close and frequent contact with them and guiding and supporting them through every stage of the collaboration - from onboarding to long-term follow-up.
• Customer satisfaction is our number one priority. We achieve this by delivering high-quality end results and going the extra mile. Our analysts rise to any challenge and dare to think outside the box.
• Your daily tasks include interpreting and preparing our platform outputs for customer conversations, validating that analyses make sense for the customer's context, leading training sessions and follow-up calls, monitoring account health, and supporting customers in translating location intelligence into real business decisions.
• You work on projects with a small team of colleagues from start to delivery and are committed to meet all deadlines and deliverables.

Why come to RetailSonar?

• A varied position with a challenging learning curve in a particularly innovative and exciting field: geomarketing & customer intelligence.
• A competitive salary that is in line with your experience level which is topped off with a semestrial individual and team bonus, partly paid in a beneficial way through WKR (vrije ruimte in de werkkostenregeling)
• 20 legal holidays +6 extra-legal (bovenwettelijke) holidays per year
• In order to balance work-life in the most optimal way we work with flexible hours and you have the option to work from home 2-3 days per week after an onboarding period.
• A vibrant office space in a great location in Utrecht, shared with six experienced local colleagues who will show you the ropes of the business on a day-to-day basis.
• A Great Place to Work is actually one of our company values.
• You are coached directly by our Head of Customer Success and develop within a structured CS methodology, building deep vertical expertise in one or two of our Scalable Sector Solutions
• The unique possibility to work with executives and experts from the largest retailers and other stakeholders in the retail sector. The ideal way to broaden your world.
• Regular team events and trips to Belgium and beyond.