Customer Success Manager in Amsterdam - InBody Europe

Love Recruitment; Amsterdam; On-site; EUR 90,000 - 110,000; Full time

Job summary

InBody Europe is seeking a Customer Success Manager in Amsterdam to build and lead a European CS function. You will shape processes, define KPIs, and manage escalations with Sales and Technical Support, ensuring top-tier service for doctors, clinicians, and partners across Europe.

You will drive continuous improvement, reporting, and knowledge sharing while coordinating with distributors and strategic partners in a growing European business.

Qualifications

• Five+ years in customer success, CS or service ops with team management.
• Strong process and KPI management abilities.
• Excellent English communication in a business context.

Responsibilities

• Lead and develop the customer success team and set daily performance.
• Define and monitor support processes, SLAs, KPIs, and ticketing workflows.

Skills

Team leadership

KPI management

English fluency

Stakeholder mgmt

Problem solving

Tools

CRM platforms

Helpdesk systems

Job description

Customer Success Manager in Amsterdam - InBody Europe

Location: Amsterdam, Netherlands.

InBody Europe, the European arm of InBody, the global leader in body composition analysis technology, is looking for a Customer Success Manager to lead and shape its customer support function in Amsterdam. InBody’s technology is trusted by doctors, physiotherapists and fitness professionals across the medical, fitness and wellness sectors, and this role sits right at the heart of how customers and partners experience that service.

This is a genuine leadership opportunity for someone who wants to build a customer success function from the ground up rather than inherit one. You’ll take ownership of how a growing European business supports its customers, setting the standards and processes the whole team works to, and shaping that experience for customers and partners right across Europe.

On offer is a central leadership role with real scope to build processes and influence how InBody Europe supports its customers as the business continues to grow.

Working pattern: to confirm, not specified on the current live listing.

Key responsibilities:

• Team leadership: coach and develop the customer success team, and manage its day to day performance.

• Process and service quality: set up support processes, define service levels and KPIs, and manage the helpdesk and ticketing system.

• Escalation and partner support: handle complaints and escalations, coordinate complex cases with Sales and Technical Support, and support distributors and strategic partners.

• Continuous improvement: analyse recurring issues, drive corrective actions, and build reporting, dashboards and a knowledge base.

About you:

• Experience: at least five years in customer success, customer service or service operations, including managing a team.

• Skills: strong process and KPI management, and excellent English communication.

• Approach: confident managing stakeholders and resolving problems under pressure.

• Bonus: experience in B2B customer success, medical device or technology, or CRM and helpdesk platforms is an advantage.

What’s in it for you:

• A genuine leadership role in InBody Europe’s growing customer success function.

• The chance to build and shape processes from an early stage.

• A competitive holiday allowance, including bank holidays.