Customer Success Manager - Netherlands

FMC Talent; Gelderland; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per year

Homeworking allowance

Job summary

A leading customer success firm is looking for a Customer Success Manager to drive customer satisfaction and growth in Gelderland, Netherlands. In this role, you will ensure customers receive maximum value from the platform while focusing on retention and account expansion. The ideal candidate has over three years of experience in a B2B SaaS environment and possesses strong analytical and problem-solving skills. Enjoy competitive salary, bonuses, and flexibility in a dynamic work environment.

Qualifications

• 3+ years of experience as a Customer Success Manager in a B2B SaaS environment.
• Strong track record of retaining customers and expanding accounts.
• Ability to analyse customer data to uncover insights and drive success.

Responsibilities

• Ensure customers achieve maximum value from the platform.
• Act as a trusted advisor and subject matter expert.
• Proactively address customers at risk to ensure high retention.

Skills

Customer retention

Account expansion

Analytical skills

Problem-solving

Communication

Job description

Overview

Want to be responsible for driving customer satisfaction and growth within a company that’s using real-time analytics, IoT, and AI to power smarter, more sustainable buildings? If you're passionate about delivering great customer experiences and driving real business outcomes, we’d love to hear from you.

Who’s it for?

Our client is a global leader in smart building technology, offering innovative software solutions that help organisations get more out of their spaces. They’re on a mission to enable data-driven real estate and facility management through cutting-edge tech. With a strong focus on sustainability, efficiency, and user experience, they’re transforming how buildings are run and helping companies make better, smarter decisions about their spaces.

What’s in it for you?

• Competitive salary and bonus
• 28 days holiday per year
• Homeworking allowance

As part of the team, you’ll enjoy a flexible work environment, continuous learning opportunities, and the chance to work on high-impact projects with global reach. You’ll help shape the future of building and workplace innovation and have a real say in how things get done.

What you’ll be doing

Your goal will be to make sure customers get maximum value from the platform. You’ll focus on retention, growth, and delivering real results while building strong, trust-based relationships with your accounts.

You’ll be seen as the expert - someone who knows the product inside and out, and who can guide customers toward success, every step of the way.

Your day to day might look a little like this:

• Setting clear customer goals, track progress, and identify areas for improvement
• Acting as a trusted advisor and subject matter expert in customer meetings
• Serving as the voice of the customer to internal teams
• Spotting for expansion opportunities, both upselling and cross-selling
• Proactively addressing customers at risk, ensuring high customer retention rates
• Providing valuable insights for product improvement

A bit about you

You’re likely based within an hour of the Arnhem office. During your first 3 months, you’ll be expected to work in-office 3–5 days a week. After that, 2–3 days a week is the norm.

You have 3+ years of experience as a Customer Success Manager in a B2B SaaS environment. You’ve got a track record of keeping customers happy, growing accounts, and consistently hitting retention and expansion goals.

This role will suit you if you…

• Are based within an hour of Arnhem
• Are happy to work in the office 2-3 days/week
• Have 3+ years of experience as a Customer Success Manager in a B2B SaaS company
• Have a strong track record of customer retention, expansion, and upselling
• Understand the industry and customer dynamics in this market
• Are a strong problem-solver who can navigate challenges and deliver practical solutions
• Are data-driven and results-focused
• Can analyse customer data to uncover insights and drive measurable success

Think this could be your next role?

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Yazz Chamberlain on [e-mail]

The fine print

1. Reference number: 19917
2. Temporary or Permanent: Permanent
3. FMC contact for this role: Yazz Chamberlain

Location

Gelderland, Netherlands